Tech Support

Job Details

Job Location:

Cataumet, MA 02534

Salary Range: $17.00 - $19.00 Hourly

Tier 1 Technical Support Team Members work with our customers to guide them through using KCD Software design features and help them to set up custom pricing features. As you grow in this position, you will start to learn to help set up custom building features and custom programming within the software for any specialty items. You will be helping customers through any other technical questions they may have while using KCD Software.

Understanding basic troubleshooting and common Windows applications a must. Programming concepts, KCD Software or Woodworking industry experience is not required but would be a plus. Spanish speaking also a huge plus, we have a growing Spanish speaking community and are looking to offer them more.

Being the right fit for our culture is important to us – so including why you would be a great addition to our team in your cover letter is a great way for your application to stand out!

• Excellent Customer Relations
• Effective Problem-Solving Skill
• Strong Interpersonal Skills
• Proficient Computer Skills
• Meticulous attention to detail
• Understanding of basic programming concepts.
• Desire to learn and grow

• Answer incoming phone calls and emails from customer
• Guide customers through common tech support topic
• Diagnose and resolve any customer questions
• Process customer orders and upgrades
• Update Customer information and Tech Support Tickets in company database systems
• Potential Travel to Industry Trade Shows
• Other related tasks as appropriate

• Paid Time Off & Paid Holidays
• Weekly Paychecks with Direct Deposit
• Work/Life Balance

Founded in 1983, KCD Software is an award-winning, family-owned developer of custom software designed to facilitate woodworkers, designers, builders and renovators of cabinetry and closets. Our goal is to make a dependable software that is easy and intuitive to use. KCD Software is here to help bring technology into a time-honored craft to ensure customers are making the most out of their design to manufacturing process.

Check us out at KCD  and download the software to try and see what we’re all about.

KCD Software is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, marital status, gender, sexual orientation, national origin, genetics, non-disqualifying disability, veteran status, or other non-merit factors.

Qualifications & Skills:

• Associates degree (any) or 2 years tech support experience
• Understanding of common Windows features and software