IT Regional Service Technician

• Identify, analyze, and resolve technical issues involving workstations, mobile devices, operating systems, software, hardware, peripherals, and entry-level server support
• Provide customer support onsite and remotely using connection software
• Thoroughly document and follow up on every customer interaction
• Prioritize and resolve tickets according to established SOPs and knowledge-base articles
• Meet or exceed KPI goals
• Troubleshoot advanced desktop problems, VPN connectivity, hardware failures, line-of-business applications, and basic server functions
• Perform hardware repair, maintenance, security tasks, component replacement, and diagnostics
• Run network cables, install patch panels, and set up racks/enclosures
• Install, reinstall, repair, and configure operating systems, antivirus/security tools, and office productivity suites
• Back up data and perform system restores
• Test solutions, document work, and provide recommendations for ongoing system health

• Practical experience with hardware assembly, disassembly, maintenance, and repair
• Strong knowledge of Windows OS, including installation, recovery, setup, and updates
• Knowledge of major software suites, including Microsoft Office
• Familiarity with antivirus, security, and firewall technologies, including installation and recovery
• Working knowledge of business networking, including Active Directory, Group Policy, file sharing, Exchange, and MS Server
• Solid troubleshooting skills across operating system, hardware, and network issues, including malware and virus removal
• Ability to identify and diagnose failed hardware components
• Valid Driver's License
• A+, Net+, and Sec+ certifications, or equivalent experience preferred
• Experience with all modern operating systems preferred
• Deep understanding of business networking preferred
• Deep understanding of Active Directory, Group Policy, and file sharing preferred
• General understanding of technology related to small-medium businesses preferred
• Virtualization experience is a plus
• Ability to travel dependent on company needs
• Ability to occasionally lift and/or move up to 30 pounds

Demonstrates strong technical support capabilities, including troubleshooting hardware and software issues, managing operating systems, and providing customer support. Proficient in network management and security practices, with a focus on maintaining system health and performance.

• Windows OS Installation And Recovery
• Hardware Repair And Maintenance
• Active Directory Management
• A+ Certification
• Network Troubleshooting

• Technical Issue Resolution
• Operating System Configuration
• Antivirus And Security Tools
• VPN Connectivity Troubleshooting
• Data Backup And Recovery
• Hardware Diagnostics
• Network Cable Installation
• Software Suite Proficiency
• Malware And Virus Removal
• System Health Documentation

• Customer Support
• Problem Solving
• Documentation Skills
• Prioritization
• Communication

• A+ Certification
• Net+ Certification
• Sec+ Certification
• Valid Driver's License

• Business Networking
• Group Policy
• File Sharing
• MS Server
• Small-Medium Business Technology

• Connection Software
• Microsoft Office
• Patch Panels
• Racks/Enclosures
• Virtualization Tools