Software Quality Engineering Manager

The application window is expected to close on: 10/31/2026 This is a hybrid role located in Boxborough, Massachusetts. Must be able to go into the office 3-4 days a week.

The Cisco Secure Client Quality Assurance team delivers secure, reliable, and high-quality endpoint security solutions across desktop and mobile platforms. The team plays a critical role in Cisco's broader security portfolio by ensuring products meet the highest standards for performance, usability, and protection for enterprise customers worldwide. Comprised of experienced QA engineers and automation specialists with expertise in cybersecurity, AI-driven testing, and software validation, the team operates in a highly collaborative and technically focused environment.

Team members work closely with engineering, product management, and support organizations to influence product quality throughout the development lifecycle.

What makes this team exciting is the opportunity to innovate with AI-powered testing technologies that directly improve how users connect and work securely at scale.

• Lead the quality assurance strategy and execution for Cisco Secure Client across desktop and mobile platforms to improve product security, reliability, and customer trust.
• Drive the adoption of AI-enabled testing frameworks, automation tools, and validation methodologies to enhance product quality and accelerate release confidence.
• Collaborate with engineering, product management, support, and cross-functional stakeholders to align quality goals with customer needs and business priorities.
• Mentor QA engineers and guide technical excellence across automation, AI/ML validation, and continuous improvement initiatives.
• Represent the QA organization as a trusted partner and advocate for quality best practices, responsible AI integration, and scalable endpoint security solutions.

• 10+ years of experience in software quality assurance, cybersecurity, cloud, IT, or related technical fields
• Leadership experience - leading one or more teams.
• Bachelor’s degree with 10+ years of related experience, Master’s degree with 8+ years of related experience, or PhD with 5+ years of related experience
• Experience testing desktop and mobile applications, including automation frameworks and AI/ML-based testing tools
• Experience developing QA strategies, test plans, and validation processes for enterprise software products
• Experience with QA automation methodologies, performance testing, defect tracking, and CI/CD environments

• Knowledge of AI, machine learning, endpoint security, networking, identity, and zero trust technologies
• Experience supporting endpoint security products and platforms at enterprise scale
• Ability to influence cross-functional teams and senior stakeholders on QA strategy and AI-enabled testing initiatives
• Experience providing technical guidance on AI integration, automation, and quality assurance best practices
• Understanding of AI model validation, security compliance requirements, and customer quality expectations

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions.

Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a…