Commercial Lines Client Manager

Commercial Lines Account Manager

World Insurance Associates is a unique insurance organization offering top products and services from major providers, combined with attentive service from local agents. Founded in 2011, the firm has grown to over 2,200 employees in more than 260 offices across North America. We specialize in personal and commercial insurance lines, surety and bonding, employee benefits, financial and retirement services, and human capital management solutions.

Our rapid growth and market‑leading presence create opportunities across the state and we offer top talent the choice to work from one of our multiple offices throughout the region.

The Commercial Lines Account Manager will play an integral role in driving our mission to deliver excellence in client management and retention.

• Effectively manage a high volume book of insurance business, ensuring all required tasks are completed accurately and on time.
• Grow client loyalty by building positive relationships and providing high levels of advocacy, excellent service, and professional communication.
• Handle renewals, service requests, claims, billing, and new policies.
• Maintain a thorough understanding of the markets and their appetites, underwriting guidelines, and submission procedures.
• Review all applications, policies, endorsements and audits for accuracy.
• Coordinate the expiration list with the department manager to obtain renewal business information.

• Bachelor’s degree or equivalent work experience, preferred.
• Three years minimum commercial account management experience required.
• Property & Casualty license required.
• Valid driver’s license and insurance required.
• Strong administrative and computing skills, including Microsoft Office (Word, Excel, PowerPoint).
• Experience with Applied/Epic or similar agency management software, preferred.
• Ability to work independently and enjoy a high degree of interaction with team members.
• Self‑motivated and driven.
• Sense of urgency and ability to meet deadlines.
• Effective written and verbal communication, active listening, and problem‑solving with minimal assistance.
• Ability to multi‑task, prioritize, work independently, and exercise discretion with sensitive information.
• Maintain a professional demeanor and positive attitude.

World Insurance Associates (WIA) celebrates and supports our differences. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation, or Veteran status.

World does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered World’s property, and World will not be obligated to pay a referral fee.

• Mid‑Senior level

• Full‑time

• Finance and Sales

• Insurance