Personal Lines Account Manager

Deland, Gibson is a well-established, Five Star Accredited Insurance Agency and proud recipient of the 2024 Silver Winner – Best Agencies to Work For (East) by Insurance Journal. We are committed to delivering exceptional client service while fostering a collaborative and supportive work environment.

We are seeking a Personal Lines Account Manager to join our Dennis Port team. In this role, you will serve as a trusted advisor to clients- helping them protect what matters most through proactive service, thoughtful guidance, and strong relationship management.

As an integral member of our Personal Lines team, the Account Manager will manage a portfolio of clients, providing day-to-day service, coverage guidance, and risk management support. This role is ideal for someone who is detail-oriented, client-focused, and thrives in a team-based environment.

• Manage the day-to-day service needs of a Personal Lines client portfolio
• Advise clients on appropriate insurance coverages, policy changes, and risk reduction strategies
• Proactively identify coverage gaps and recommend solutions aligned with client needs
• Build and maintain strong relationships with clients, insurance carriers, and internal team members
• Market accounts and work closely with carrier partners to secure competitive coverage options
• Ensure accurate and timely data entry, policy processing, and documentation within agency systems
• Respond promptly to client inquiries, policy changes, renewals, and claims support needs
• Support retention efforts through consistent communication and high-quality service
• Contribute to team goals and support the agency’s mission, values, and strategic initiatives

• 2+ years of experience in Personal Lines insurance (agency experience preferred)
• Active Property & Casualty license
• Strong knowledge of Personal Lines coverages (home, auto, umbrella, etc.)
• Excellent communication and relationship-building skills
• Highly organized with strong attention to detail and accuracy
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency with agency management systems and standard business tools
• Familiarity with Applied Epic preferred

We're early adopters of new technology and AI-driven tools, but we're also the agency where a real person picks up the phone when a client calls- we believe both matter. Good ideas don't get lost here: when you see a smarter way to manage renewals or serve a client, we listen, and if it works, it becomes how we do business.

You'll have direct access to agency leadership, real opportunities to grow into new responsibilities, and a team that shows up for each other- not because they have to, but because that's how we work.

• Hybrid schedule option, plus Summer Fridays and extended holiday weekends
• Comprehensive PTO - paid vacation, holidays, and sick time, plus parental leave
• Health, dental, and vision insurance, and a 401(k) retirement plan
• DG University: ongoing training, support for insurance designations, and continuing education
• Employee-led committees
  - Giving, Social, Client Experience, & Technology

Established in 1900, Deland, Gibson is a Massachusetts insurance agency that has thrived working as a trusted advisor for its client base. Through a handful of subtle name changes over the past century Deland, Gibson has maintained its identity as an industry-leading insurance and risk management advisor.