Office Operations Customer Support Specialist

Benefits:

• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Profit sharing
• Signing bonus
• Training & development

Location:

Shirley, MA

Schedule:

Full-Time, On-Site

Hours:

Monday – Friday, 8:00 AM – 4:30 PM (flexible)
Salary: $55,000–$70,000 annually (commensurate with experience and qualifications)

Learn more about us:

For more than 25 years, TPE Solutions has earned a reputation as a trusted supplier and developer of specialty thermoplastic compounds and engineered material solutions. As a privately owned company, we pride ourselves on delivering exceptional customer service, technical expertise, and long-term partnerships.

We’re looking for an organized, motivated, and business‑minded Office Operations & Customer Support Specialist to become an integral part of our growing team. Reporting directly to the Company President, this highly visible position offers the opportunity to make a meaningful impact on the company’s continued growth and success.

Working closely with our manufacturing, logistics, purchasing, and sales teams, you will help ensure the efficient day‑to‑day operation of the business while serving as a key point of contact for customers and vendors. Every day brings new challenges, opportunities, and the chance to contribute to a collaborative team where your ideas and initiative are valued.

• Process and manage customer purchase orders accurately and efficiently.
• Forecast customer demand and assist with production scheduling and planning.
• Work closely with manufacturing to ensure customer orders are produced and shipped on time.
• Coordinate with logistics providers to arrange domestic and international shipments.
• Prepare shipping documentation and export paperwork.
• Monitor inventory levels and maintain accurate records within company databases.
• Calculate pricing, costs and profit margins.
• Determine raw material requirements and coordinate purchasing for production.
• Respond promptly and professionally to customer and vendor inquiries.
• Work directly with the Company President to identify and support new business opportunities and continuous improvement initiatives.
• Assist with administrative projects and other office responsibilities as needed.

• Associate’s degree required (Bachelor’s degree preferred).
• Strong mathematical aptitude and analytical skills.
• Advanced proficiency in Microsoft Office, especially Excel and Outlook.
• Excellent organizational and time‑management abilities.
• Ability to manage multiple priorities in a fast‑paced manufacturing environment.
• Strong problem‑solving and critical‑thinking skills.
• Outstanding written and verbal communication skills.
• Friendly, professional, and customer‑focused attitude.
• Ability to work independently while contributing to a collaborative team.
• Experience with Quick Books or similar accounting software is highly preferred.
• Experience with inventory management, purchasing, production planning, or shipping documentation is preferred.
• Manufacturing, operations, supply‑chain or logistics experience is a strong plus.

We believe great employees deserve great benefits. We offer:

• Competitive compensation
• Sign‑on bonus
• Medical and dental insurance
• 401(k) retirement plan
• Profit sharing
• Pension plan
• Paid time off
• Annual performance and salary reviews
• Comprehensive training and ongoing support
• A stable, growing company with long‑term career opportunities
• A collaborative, team‑oriented culture with an open‑door leadership philosophy

If you’re looking for a position where your work matters, your ideas are appreciated, and your career can grow alongside a successful, privately‑owned manufacturing company, we encourage you to apply.