General Manager

COMPANY OVERVIEW

At Casago, our goal is to provide our valued customers with a vacation rental that makes them feel  handpick the locations of each vacation rental property to ensure ample choices for everyone. Offering prime homes in picturesque and safe communities, we have options for every budget, ranging from charming villas to spacious condos and scenic beach houses.

We also offer professional property management services for property owners in Mexico, the United States, Costa Rica, and Aruba. Our services are all about our clients, which is why we strive to maintain and grow your revenue through our professional services. We take the responsibility of promoting your property, while managing it and maintaining your investment in shape. You can always count on our professionals to take care of your property from top to bottom.

We are seeking an experienced and strategic Senior General Manager to lead operations for Casago’s Cape Cod region. In this role, you will be the leader responsible for delivering exceptional guest experiences, maximizing owner satisfaction and revenue, and ensuring efficient property management services across our Cape Cod portfolio. You’ll manage the team, drive performance, and uphold the Casago standard of excellence that supports both vacationers and property owners.

As Senior General Manager, you will own day-to-day business operations, foster strong relationships with owners and partners, and use data-informed decision-making to grow bookings, optimize property performance, and elevate the Casago brand in the Cape Cod market. Your leadership will be central to building a thriving local team and ensuring our service delivery reflects Casago’s commitment to quality, transparency, and guest-focused hospitality.

• Lead and oversee all day-to-day operations for the Cape Cod portfolio, ensuring exceptional guest experiences and property standards
• Drive revenue growth through performance management, occupancy optimization, pricing strategy and owner retention initiatives
• Build, lead, and develop a high-performing local team across operations, maintenance, housekeeping, guest services, and owner relations
• Establish and maintain strong local vendor and community partnerships to support operational efficiency and brand presence
• Monitor financial performance and ensure cost controls align with revenue targets and profitability goals
• Implement and uphold Casago brand standards, SOPs, and service expectations across all properties and teams

• 2 years of leadership experience in hospitality or vacation rental management,
• Proven track record of managing property operations with accountability for revenue, expenses, and overall performance
• Strong financial acumen, including experience with budgeting, P&L oversight, and performance reporting
• Demonstrated ability to build, lead, and develop high-performing teams in a fast-paced environment
• Excellent communication skills, both written and verbal
• Experience implementing and maintaining operational standards, SOPs, and quality control processes
• Data-driven decision-maker with the ability to interpret metrics and translate insights into actionable strategy
• Familiarity with property management systems and hospitality technology platforms

Annual Salary: $85,000 - $100,000

Full Time, with weekends and holidays as needed

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