Site Manager

Easton Select Group is a leading pool services and backyard leisure company based in Massachusetts. With a 50-year legacy as a second-generation family business, the company is dedicated to providing high-quality pool products, services, and expertise nationwide. Easton Select Group is committed to innovation and growth, focusing on expanding its reach and enhancing services through strategic acquisitions in the pool industry.

It strives to support pool professionals by delivering a competitive edge in a highly fragmented market. Position is in Cohasset, Massachusetts.

This is a full-time, on-site role for a General Manager located in Cohasset, MA. The General Manager will oversee daily business operations, ensuring efficiency and profitability through effective leadership and strategy implementation. Primary responsibilities include managing staff, setting performance goals, monitoring operational processes, collaborating with department leads to enhance business outcomes, and identifying growth opportunities. The role involves ensuring excellent customer service, optimizing resources, and fostering a productive and positive work environment.

• Proven leadership and team management experience with demonstrated success in motivating and guiding teams
• Strong business and financial acumen, with skills in strategic planning, budget development, and P&L management
• Experience in operations management, process improvement, and resource allocation
• Excellent communication, negotiation, and conflict resolution skills
• Knowledge of the pool services, backyard leisure, or similar industries is advantageous
• Ability to adapt to a dynamic and fast-paced environment while prioritizing operational goals
• Bachelor’s degree in Business Administration, Management, or a related field; equivalent professional experience will also be considered

The Site Manager is responsible for the full operational and financial performance of a regional swimming pool service location. This role owns site-level P&L results, operational efficiency, customer satisfaction, and safety performance. The Site Manager ensures disciplined execution, strong gross margins, high service standards, and a culture of accountability.

Success in this role is measured by profitability, technician productivity, customer retention, and safety outcomes.

Lead all daily service operations including scheduling, routing, dispatch, and quality control

Drive technician productivity, first-time fix rates, and on-time completion

Oversee maintenance, repair, and renovation service delivery

Manage inventory controls, equipment readiness, and fleet operations

Implement process improvements to increase efficiency and reduce waste

Maintain strong operational KPIs and performance reporting

Own full site P&L: revenue, labor, materials, overhead, and EBITDA performance

Achieve targeted gross margin through labor planning, cost control, and pricing discipline

Develop and manage annual budgets and rolling forecasts

Monitor financial results and proactively address variances

Ensure accurate job costing and margin tracking

Recruit, develop, and retain high-performing technicians and staff

Conduct performance reviews and set clear accountability standards

Ensure required certifications, safety training, and skill development

Build a culture of professionalism, ownership, and safety

Drive technician engagement and retention

Maintain high service standards and rapid response times

Resolve escalated customer issues professionally and efficiently

Strengthening relationships with residential and commercial clients

Drive customer satisfaction, retention, and referral growth

Enforce OSHA standards and company safety policies

Conduct regular safety meetings and audits

Ensure proper chemical handling, storage, and transportation

Maintain compliance with all local, state, and federal regulations

Drive a low incident rate and strong safety culture

Implement company initiatives at the site level

Identify opportunities for operational improvement and growth

Collaborate with senior leadership on expansion and performance strategy

• Continuously improving efficiency, margin, and service delivery