General Manager

Location: Foxboro

About USS

United Site Services is the industry leader in comprehensive site services, committed to creating partnerships that help enable our customers' project and event success. Our deep industry expertise, excellence in process management, and dedication to corporate responsibility are pillars of our value proposition; each supported by tangible, best-practice programs.

Our success is fueled by the dedication and collaboration of our diverse team, which includes field technicians, customer care representatives, sales professionals, and functional experts. Each member of our team plays a vital role in ensuring a seamless and reliable experience for our customers.

By joining United Site Services, you will be part of an organization that values continuous improvement, teamwork, and excellence in every aspect of our business.

Primary Purpose

The General Manager is a dynamic leadership role responsible for overseeing, optimizing, and growing USS business in the assigned geography. This role will have full Profit and Loss (P&L) accountability and will spearhead both sales and operational requirements to achieve growth and profitability goals. This collaborative position works with Regional Vice Presidents, Operations Managers/Supervisors, and sales leaders to achieve overall growth targets, with full P & L accountability.

The ideal candidate will be a forward thinker who can navigate various challenges and changes within the organization.

Essential Functions

• Lead an exceptional team of high-performing operations and sales professionals, strategically guiding them to surpass targets and excel within the designated geography.
• Create a strategic plan focused on maximizing growth and productivity in line with the overall growth strategy of USS.
• Seek out opportunities for expansion and growth by developing new business relationships.
• Adhere to USS standards for excellence, quality, and customer satisfaction.
• Provide leadership, training, and development to the team.
• Supervise daily activities, allocate performance objectives, and verify their achievement
• Manage and coordinate sales and operational activity for assigned locations.
• Recommend measures to improve operational practices and the quality of customer care.
• Work with various departments to resolve customer service issues.
• Analyze and report on sales and operational activities to meet objectives and profitability goals.
• Collaborate with the Regional Senior Vice President to develop and implement standard practices and efficiency recommendations.
• Ensure DOT compliance.
• Supervise the administration of the company's safety program.
• Spearhead employee development initiatives and conduct regular performance reviews, fostering a culture of continuous improvement and professional growth.
• Cultivate a positive, inclusive, and safety-centric work environment characterized by mutual respect, open communication, and collaboration.
• Undertake any additional duties and responsibilities as assigned, demonstrating adaptability and versatility in addressing evolving organizational needs and priorities.
• Perform other duties as assigned

SUPERVISORY RESPONSIBILITIES
This position has supervisory responsibilities.

Qualifications

EDUCATION
Min/Preferred
Education Level
Description
Minimum 4 Year / Bachelors Degree or equivalent combination of education and experience. EXPERIENCE
Minimum Years of Experience
Maximum Years of Experience
Comments
7
of years related experience

ADDITIONAL KNOWLEDGE, SKILLS, AND ABILITIES

• Customer Service
• Teamwork
• Time Management
• Organization
• Effective Communication
• Sales Excellence
• Operational Excellence
• Decision Making and Problem Solving
• Have experience with multi-stop routing systems & dispatch procedures
• Computer knowledge (Navision, Microsoft Office & routing/logistics software)
• Excellent written and verbal communication skills
• Knowledge of financial statements
• Experience managing a budget
• Knowledge of all company assets in inventory
• Knowledge of proper cleaning, repair, service, and maintenance of those assets
• Valid Driver License

Physical Requirements

PHYSICAL REQUIREMENTS

Demand
Frequency
Sit while answering phones or reply to emails
Frequent
Use hands and fingers to handle, control or feel objects tools or controls
Frequent
Repeat the same movements when entering data
Frequent
See details of objects that are less than a few feet away
Frequent
Speak clearly so listeners can understand
Frequent
Understand the speech of another person
Frequent
Focus on one source of sound and ignore others
Frequent
Hear sounds and recognize the difference between them
Frequent
See differences between colors, shades and brightness
Frequent

Walk up to 30 minutes at a time without exertion Frequent
Enter and exit equipment by stepping and kneeling
Frequent
Lift up to 40lbs from your waits to your shoulders
Frequent
Lift 30lbs from the floor to your head
Frequent
Crouch and squat
Frequent
Push 100lbs and pull 100lbs horizontally
Frequent

Benefits Summary

All full-time employees working an average of 30 hours or more per week are eligible for the…