Mass - Assistant Manager

Mass Posting - Assistant Manager

Central Rock Gym Hadley, Massachusetts, United States Executive/Management

Reports to: General Manager

Pay Range: $45,000 - $55,000/annually

Location: Hadley, MA

We are always excited to connect with talented individuals interested in joining our team. While we may not currently have an immediate opening for this specific role at this location, we are actively building a pipeline of qualified candidates for upcoming opportunities. Applicants may be considered for future openings as business needs evolve.

Central Rock Gym isn’t just a climbing gym — it’s a community‑powered space where confidence is built, limits are challenged, and everyone is welcome. From first‑time climbers nervously tying in to seasoned athletes projecting hard routes, CRG is a place where people come to grow — physically, mentally, and socially.

Our gyms are vibrant, high‑energy environments that combine world‑class climbing with fitness, youth programs, and a strong sense of belonging. What truly sets us apart isn’t just the walls — it’s the people who create the experience every day.

As an Assistant Manager, you will work closely with the location’s General Manager to manage day‑to‑day operations of your CRG location including staffing, membership, programs, events, route setting, payroll, communications, retail/rental gear, and facility maintenance. You will lead by example to establish and foster a fun and welcoming environment, ensure a smooth flow of the operation and provide an outstanding CRG community experience.

• Create a positive, inclusive environment for all employees, members and guests and ensure the smooth operation of the gym.
• Assist with reporting, meeting goals, and overseeing payroll and expenditures.
• Provide outstanding customer service to clients.
• Identify opportunities for operational improvement, marketing strategies, and overall policy implementation while communicating these to and collaborating with corporate staff.
• Manage retail including adequate stock, accurate inventory, and new products.
• Assist in managing staffing and scheduling including hiring, performance reviews and addressing employee issues.
• Ensure staff are trained, knowledgeable and able to support the facility.
• Maintain facilities and equipment that are clean, functioning, and of high quality.
• Support incident reporting, safety reviews, and emergency situations.
• Be an expert in all programs and options offered at CRG.
• Assist in planning and executing location and brand events including competitions, member nights and special events.
• Stay informed about climbing industry trends.
• Perform other duties as required.

• Flexible schedule – ability to work whenever necessary including early mornings, nights, and holidays.
• Minimum 2 years of climbing experience.
• Ability to take initiative and make confident decisions with strong attention to detail.
• CPR/First aid certified, a plus and CWI, AMGA, or similar certification highly desired.
• Approachable and energetic personality with the ability to lead a team effectively.
• Experience with Google Suite preferred.
• Self‑motivated to work, self‑directed and independent while also being a team player.