Market Financial Center Manager - Southeastern Massachusetts Market - Cotuit, MA

This role supports a cluster of Financial Centers in designated markets in the absence of the assigned financial center manager and as a market-level resource. Key responsibilities include managing as a business owner fostering a team environment and instilling an effective client‑centric and risk culture.

• Operates as a back up financial center leader within a market
• Manages client traffic, engaging and appropriately routing clients and fostering client retention
• Manages business results through formalized management routines and coaching
• Creates a world class client experience environment
• Manages market‑level initiative prescribed by market leaders
• Drives operational excellence
• May also have responsibilities for managing associates

• Diversity & Inclusion:
  Model an inclusive environment for employees and clients, aligned to company D&I goals.
• Manager of Process & Data:
  Demonstrate deep process knowledge, operational excellence and innovation through a focus on simplicity, data‑based decision making and continuous improvement.
• Enterprise Advocate:
  Communicate enterprise decisions, purpose and results, and connect to team strategy, priorities and contributions.
• Risk Manager:
  Ensure proper risk discipline, controls and culture are in place to identify, elevate, and debate issues.
• People Manager & Coach:
  Provide inspection, coaching and feedback to motivate, differentiate and improve performance.
• Financial Steward:
  Actively manage expenses and budgets in alignment with objectives, making sound financial decisions.
• Enterprise Talent Leader:
  Assess talent and build bench strength for roles across the organization.
• Driver of Business Outcomes:
  Deliver results by effectively prioritizing, inspecting and appropriately delegating team work.

• A minimum of three years recent experience building, leading, managing and coaching a team
• Demonstrated ability to influence and collaborate with others outside of reporting authority to achieve shared goals
• Proven customer service skills and the ability to resolve problems independently or elevate as needed to promote customer satisfaction
• Strong financial and business acumen including experience in leading managers and interpreting financial reports to drive profitability
• Proven record of balancing risk and making sound decisions while achieving business goals
• Strong interpersonal skills, including the ability to easily engage others in dialogue, convey sincere interest in building/deepening relationships, and demonstrate a commitment to providing personalized service
• Strong organizational skills including the ability to manage multiple responsibilities, prioritize and delegate while delivering results
• Strong communication skills (including verbal, non‑verbal, written and presentation) and active listening skills
• Proficiency in computer skills and professional programs (for example, Microsoft Office)
• Ability to pass pre‑employment assessments and compliance requirements
• Availability to work weekends and/or extended hours as required to run the business
• Must be able to travel to any financial center within the defined market

• Undergraduate degree
• Bilingual (fluent verbal and written)
• Experience in Consumer banking/financial services, mortgage, retail or hospitality

• Risk Management
• Coaching
• Customer Focus
• Decision Making