Vetco Clinic Lead

Field Team Lead

Want to help pets live their best lives?

We're proud to be where the pets go and where the pet people go. If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you.

Our core values capture that spirit as we work to improve lives by doing what's right for pets and people.

• Pet First – Protect & Empower. All pets should Live their Best Life. We put the needs of pets and pet parents at the center of everything we do.
• Foster the Fun – Connect & Bond. Our Passion for pets brings us together! We celebrate the journey of pet parenthood through district experiences, products, and services.
• Let's Go! Own & Commit. We are stronger as One Petco team. We bring our unique superpowers and champion authenticity in everyone to drive success.

About Petco:

We're proud to be "where the pets go" to find everything they need to live their best lives for more than 60 years — from their favorite meals and toys, to trusted supplies and expert support from people who get it, because we live it. We believe in the universal truths of pet parenthood — the boundless boops, missing slippers, late night zoomies and everything in between.

And we're here for it. Every tail wag, every vet visit, every step of the way. We are 29,000+ strong and together we nurture the pet-human bond in more than 1,500 Petco stores across the U.S., Mexico and Puerto Rico, 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. In 1999, we founded Petco Love.

Together, we support thousands of local animal welfare groups nationwide and have helped find homes for approximately 7 million animals through in-store adoption events.

This position serves as the field team lead and provides functional direction to field staff and primary point of escalation for customer, vet or store partner issues. This position also serves as a driver of company vehicles to vaccination clinics and is responsible for overall performance and operational compliance of the day's clinics.

Essential Job Functions:

The incumbent must be able to perform all of the following duties and responsibilities with or without a reasonable accommodation.

• Provide functional direction and supervision to field team.
• Ability to effectively perform functions of all clinic team roles and provide coaching and functional direction to individuals in these roles where necessary. May be responsible for filling one or more of these roles at a time. Safely operate company supplied vehicle to and from clinic locations and office, when assigned as driver.
• Ability to lift up to 40lbs
• Effectively communicate with customers and business partners to manage difficult customer situations, including pet incidents (bites, reactions and emergency situations). Primary point of contact for Market Manager on clinic related issues.
• Liaise and partner with leadership at clinic locations to determine optimal clinic location, crowd management practices, and manage any issues that arise during clinic.
• Ensure all clinic processes are followed and necessary clinic paperwork is filled out accurately and completely.
• Facilitate sales environment among team by leading targeted discussion topics during daily commute

Other

Duties and Responsibilities:

• Ensure proper handling of all revenues for day including deposit to safe or bank.
• Assist customer in completion paperwork for a clear accurate medical record.
• Crowd management, clean up pet waste, effectively communicate and manage situations involving disruptive pets.
• Offer available discounts to win customers experiencing disruptive or unpleasant experience.
• Manage and assist loading and unloading equipment and supplies from company supplied vehicle in a safe manner.
• Assist in training new partners according to training plan expectations.
• Understand and communicate Vetco medical recommendation, booster schedule and products.
• Effectively communicate with store management to build an atmosphere of cooperation and business success.
• At conclusion of clinic, present report card and site report to MOD. Obtain the gross sales receipt of clinic…