Manager of Operations

Manager of Operations Chick-fil-A Foxborough | Patriot Place

Location: Foxborough, MA

Compensation: $25.00–$35.00 per hour, based on experience

Performance Bonus Eligible

Full-Time Leadership Position

The Manager of Operations serves as one of the restaurant's primary leaders and is responsible for overseeing daily operations, leadership development, administrative systems, business performance, and organizational growth.

This role combines operational leadership with strategic planning and administrative responsibilities. The ideal candidate is equally comfortable leading a busy shift, coaching future leaders, analyzing business results, and helping execute long-term initiatives.

The Manager of Operations may be called upon to lead the restaurant in the absence of the Owner/Operator and is expected to operate with an ownership mentality.

• Recruit, hire, train, and develop Team Members, Trainers, Team Leaders, and Supervisors.
• Conduct performance reviews, coaching conversations, and leadership development meetings.
• Create individual development plans for emerging leaders.
• Build a culture of accountability, teamwork, and servant leadership.
• Help identify and develop future leadership talent throughout the organization.

• Oversee Front of House, Back of House, Drive-Thru, Catering, Mobile Ordering, and Dining Room operations.
• Ensure Chick-fil-A standards are consistently met in food quality, cleanliness, hospitality, and food safety.
• Lead operational execution during high-volume and major event days.
• Develop systems and processes that improve efficiency, consistency, and guest satisfaction.
• Monitor and improve speed of service and operational performance metrics.

• Assist in creating and executing annual business goals.
• Analyze sales reports, labor reports, food cost reports, and operational metrics.
• Assist with labor planning, scheduling strategy, and staffing forecasts.
• Lead recruiting, interviewing, onboarding, and retention efforts.
• Maintain training systems and personnel development records.
• Support inventory management, ordering, and product forecasting.
• Assist with budgeting and operational planning.
• Participate in weekly leadership meetings and strategic planning initiatives.
• Help coordinate staffing and operational logistics for major Patriot Place and Gillette Stadium events.

• Champion Chick-fil-A's Second Mile Service philosophy.
• Resolve guest concerns and service recovery opportunities.
• Support community engagement initiatives and local partnerships.
• Help ensure every guest interaction reflects our commitment to care and hospitality.

• Director/Senior Level leadership experience in Chick-fil-A, hospitality, retail, or restaurant operations.
• Proven success leading high-performing teams.
• Strong organizational, communication, and administrative skills.
• Experience managing multiple priorities in a fast-paced environment.
• Demonstrated servant leadership mindset.
• Proficiency with Microsoft Office, Google Workspace, and operational reporting systems.
• Flexible schedule including nights, weekends, holidays, and major event days.

• 3+ Chick-fil-A leadership experience strongly preferred.
• Experience managing high-volume restaurant operations.
• Experience with recruiting, scheduling, labor management, and financial reporting.
• Bachelor's degree in Business, Hospitality, Management, or related field.
• Experience leading other leaders and managing multiple departments.

Within your first year:

• You have developed and promoted future leaders.
• Team retention and engagement have improved.
• Operational systems and accountability have strengthened.
• Key performance metrics consistently meet or exceed expectations.
• You are trusted to lead the restaurant in the Owner/Operator's absence.
• You have become a strategic contributor to the restaurant's long-term growth and success.

• $25.00–$35.00 per hour based on experience
• Performance Bonus Opportunities
• Health, Dental, and Vision Insurance
• Paid Time Off
• Free Meals While Working
• Leadership Development Programs
• Chick-fil-A Leadership Training Opportunities
• Advancement into Director and Executive Leadership Positions
• Closed on Sundays

We believe our greatest responsibility is developing people.

This position offers the opportunity to help lead one of the most dynamic Chick-fil-A restaurants in the country while building leaders, strengthening culture, and creating meaningful impact throughout our team and community.