Float Assistant Branch Manager Hyannis Area

Rockland Trust is a full‑service commercial bank and financial services company committed to helping our neighbors reach their financial goals. Founded in 1907 and headquartered in Massachusetts, we proudly serve individuals, families, and businesses throughout New England with a strong emphasis on personal relationships, local decision‑making, and community impact.

With a broad range of banking, wealth management, and investment solutions, Rockland Trust combines the resources of a growing financial institution with the personalized service of a community bank. Our long‑standing philosophy‑Where Each Relationship Matters‑guides how we work with our customers, colleagues, and communities every day.

As an Assistant Branch Manager at Rockland Trust, you play a pivotal role in supporting the Branch Manager in overseeing daily operations, driving business growth, and ensuring exceptional customer service. Each day, you create a positive and motivating team environment to help staff meet branch goals and objectives, and cultivate a customer‑centric retail environment focused on identifying and providing team‑based solutions for customer financial needs.

With a consultative, team‑oriented sales personality and outstanding personal customer skills, you take responsibility for ensuring that every customer receives a consistent World‑Class Customer Experience with every branch staff interaction whether in person, over the phone, or through digital channels. You are a leader in the branch, personally executing a high level of customer service and modeling these behaviors to the staff.

• Work in direct collaboration with the Branch Manager to:
  • Train, motivate, develop, and coach employees.
  • Accept responsibility for individual and overall branch sales, and customer experience performance.
  • Nourish branch enthusiasm for participating in product promotion and other areas of opportunity.
  • Track and report branch performance.
  • Maintain the operational integrity of the branch.
  • Ensure proper controls are maintained over all branch operational processes and regulatory requirements.
  • Communicate new and/or changed policies and procedures to branch staff.
  • Develop and implement sales programs and maintain a positive sales and service environment.
  • Develop and maintain effective lobby management and customer outreach efforts.
  • Maintain and utilize Salesforce platform.
• Manage referral targets on both an individual basis as well as for the branch team, leveraging a needs‑based, consultative sales approach and online produce recommendation guides.
• Proactively identify, report, and resolve customer issues to ensure a positive customer experience.
• Ensure team compliance with RTC policies and procedures by leading by example, demonstrating our RTC core values and delivery on our customer promises.
• Maintain a thorough knowledge of all products and services provided by the bank including Consumer Products, Home Lending, Business and Cash Management alternatives; act as a resource to others in product knowledge.
• Actively demonstrate technology and self‑service channels with new and existing customers promoting ATM, online banking, and mobile banking alternatives.
• Understand and utilize Regional Based Staffing and branch staffing models to coordinate in‑branch customer demand while facilitating and supervising proactive outreach such as outbound calling and external sales calls.
• Consistently meet or exceed sales and service expectations by effectively leveraging RTC needs‑based product recommendations; consistently meet or exceed requirements on mystery shops.
• Show initiative in maintaining a solid foundation of product knowledge by taking advantage of trainings as they are offered and completing required trainings within the time frames provided.
• Represent Rockland Trust by establishing meaningful roots in the communities it serves.
• Supervise branch staff in the absence of the Branch Manager.
• Assume responsibility for additional reporting duties and responsibilities as required.

• Meaningful relationships:
  We believe that Each Relationship Matters, and are fully committed to creating a respectful and inclusive…