Office Manager

$69,000 to $104,000 Annually
- Depending on Experience. Position Summary

The Office Manager at Roby's Propane Gas oversees daily office operations to ensure exceptional customer relations, maximum efficiency, quality control, and a positive, collaborative work environment. This role serves as a Roby's Propane Gas ambassador.

Recruit, hire, and staff the office with qualified personnel.

Supervise, train, and develop office staff to deliver a high level of customer service; conduct weekly team huddles.

Assist customers with questions, issues, or complaints that cannot be resolved by Customer Service Representatives.

Conduct performance evaluations, complete performance scorecards, and make wage recommendations to the General Manager.

Prepare and submit payroll information and benefit changes for the district.

Participate in department head meetings and conduct monthly coaching meetings.

Promote teamwork and maintain high standards of professionalism.

Develop a thorough understanding of company computer systems, reports, programs, promotions, HR issues, and policies and procedures.

Assist, as needed, with the development of new district reports and reporting procedures.

Provide leadership, coaching, training, and support in areas including:

• Employee orientation and development
• District outings or events
• Ergonomics and office safety

Maintain knowledge of applicable state and federal laws, including sales and use tax, sexual harassment, workers' compensation, payroll, and video display terminal training requirements.

• Health Insurance – Premiums as low as $6.41 for full time employees!
• Dental insurance and Vision Insurance
• Company Provided Life insurance, Short-term and Long-Term disability
• 401(k) plan with company match
• Paid time off and paid holidays
• Tuition assistance for employees and scholarships available for employees’ children
• Discounts on our products and services
• Opportunities for growth throughout our footprint.

• A college degree or a combination of education and relevant experience is required.
• Several years of prior supervisory experience in an office environment is required.

Strong written and verbal communication skills

Sound judgment and decision-making ability

Excellent organizational and analytical skills

Ability to delegate effectively and follow up

Ability to develop and deliver training modules

Strong leadership and coaching skills

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.