Shelter Manager

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Regular Full Time Devens, MA, US

3 days ago Requisition

Salary Range: $32.00 To $35.00 Hourly

MOC’s mission is to empower families to achieve economic security by eliminating barriers and creating opportunities. To alleviate poverty, we deliver a variety of services including childcare, education, workforce development, nutrition, health, and community and housing support.

Reporting to the Shelter Program Director and serving as a key member of the Senior Management Team, the Shelter Manager will be responsible for managing the day-to-day operations of the shelter program, including shelter maintenance. The Shelter Manager is responsible for supporting the day-to-day operation of the shelter. The position provides a professional presence, ensuring that all operations tasks are completed in a manner that is consistent with MOC’s standards of practice.

• Cultivating and elevating relationships with partner agencies, vendors, thought partners and community resources; participate in community meetings, events and activities as needed
• Develop and implement strategies that will maximize synergies among program areas
• Strength in hiring, recruiting, managing, developing, coaching, and retaining individuals, empowering them to elevate their levels of responsibility and performance
• Lead a collaborative environment set with clear, outcome-driven expectations with proactive communication
• Work with staff to achieve key performance indicators across all program areas to ensure consistent, high-quality evaluation and goal setting for all employees
• Maintain a sense of accountability among team members by driving individual and organization performance standards
• Engaging in both strategic activities as well as taking a hands-on role regarding program execution and administrative issues
• Assists with the development, implementation and analysis of the department's outcome measures and data collection processes
• Makes certain that all client files and documentation of services are maintained according to quality assurance, grant reporting, and auditing standards
• Monitors the health, safety and welfare of clients and department personnel by making certain that program service philosophy, policies, and procedures are followed appropriately
• The Shelter Manager provides regular and on-going direct supervision to employees who provide direct services within the department, including delegating tasks, following up on completion of tasks, coaching, and evaluating performance