Service Manager

Lead a High-Performing Service Team!

Car Shop is seeking an experienced Automotive Retail Service Manager to lead our Glen Mills Service Department. This is an opportunity for a proven automotive service leader who knows how to develop people, improve operations, drive performance, and deliver exceptional customer experience.

As part of Penske Automotive Group, a Fortune 500 company, Car Shop offers the stability of a large automotive organization with a team-focused culture where employees have opportunities to grow and advance.

Car Shop has been recognized as a Glassdoor Best Places to Work and has earned Top Workplace honors from the Philadelphia Inquirer and Pittsburgh Post-Gazette for multiple years.

Pay: $85,000 - $100,000 per year

• Medical, dental, and vision insurance
• 401(k) with company match
• Paid vacation and holidays
• Employee discounts
• Training and professional development
• Career advancement opportunities within Car Shop and Penske Automotive Group
• Stability and resources of a Fortune 500 company
• Supportive, team-oriented work environment

As the Retail Service Manager, you'll lead the day-to-day operations of the Service Department while developing your team, improving efficiency, and ensuring our customers receive prompt, professional, and exceptional service.

• Lead and manage daily Retail Service Department operations
• Coach, train, and develop Service Advisors and Service Technicians
• Manage technician and advisor scheduling to maximize productivity and efficiency
• Monitor departmental performance and drive the team toward established goals
• Ensure Service Advisors consistently deliver exceptional customer experience
• Identify opportunities to improve processes, productivity, and overall department performance
• Promote teamwork and collaboration across Service, Parts, Sales, and other dealership departments
• Address customer concerns professionally and work toward effective resolutions
• Maintain Car Shop's standards, values, and culture throughout the department
• Lead by example while creating an accountable, positive, and high-performing team environment

• Automotive retail service management experience required
• Proven experience leading and developing Service Advisors and Technicians
• Strong understanding of automotive service operations and workflow
• Demonstrated ability to achieve performance, productivity, and customer service goals
• Strong leadership, coaching, and team-building skills
• Excellent communication and problem-solving abilities
• Organized and able to effectively prioritize in a fast-paced environment
• Customer-focused with a commitment to delivering an exceptional service experience
• Action-oriented leader who takes ownership and follows through
• High level of integrity, professionalism, and accountability
• Valid driver's license with a satisfactory driving record
• Ability to meet applicable pre-employment requirements in accordance with company policy and applicable law

Car Shop is an Equal Opportunity Employer.

#CSSM

• Ability to effectively hire personnel required to meet departmental and organizational goals
• Ability to manage, discipline, and terminate personnel as required to meet departmental and organizational goals
• Ability to effectively lead a team to achieve departmental and organizational goals
• Strong organization skills and ability to multi-task
• Proficient with Microsoft applications
• Time management skills and ability to prioritize
• Excellent communication skills and works well in a team environment
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
• Ability to calculate figures and amounts such as discounts, interest, and commissions
• Exceptional attention to detail
• Ability to understand and follow work rules and procedures
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Ability to apply common sense understanding to carry out detailed, but uninvolved written or oral instructions
• Ability to work independently and to carry…