Manager, Accounts Payable & Receivable Operations

Who We Are:

Mass Development, the state’s development finance agency and land bank, delivers financing solutions, real estate expertise, and other assistance to strengthen and grow the Massachusetts economy. We partner with businesses, nonprofits, developers, banks, and municipalities to help create jobs, build housing, and foster vibrant communities across the state. We value diverse perspectives, encourage innovation, and are committed to building a stronger Massachusetts.

The Manager is a hands-on leader responsible for managing and developing the Accounts Payable, Accounts Receivable, and Purchasing team. Reporting to the Vice President of Finance & Assistant Controller, this position provides day-to-day leadership, coaching, and support to employees while ensuring the delivery of responsive, accurate, and efficient financial services across the organization.

The Manager establishes clear expectations, fosters collaboration and continuous improvement, and works closely with departments throughout the agency to build strong relationships and deliver excellent service. This role is responsible for ensuring the effective operation of accounts payable, accounts receivable, purchasing, billing, and collections functions while promoting a positive, customer-focused, and high-performing team culture.

• Provide day-to-day leadership, direction, coaching, and support to Accounts Payable, Accounts Receivable, and Purchasing staff.
• Recruit, onboard, train, mentor, develop, and evaluate employees while fostering a collaborative, customer-focused, and results-oriented work environment.
• Establish clear expectations, provide regular feedback and coaching, and support team members in achieving individual and departmental goals while fostering a culture of continuous improvement.
• Foster a positive, collaborative, and customer-focused work environment that encourages professional growth, teamwork, open communication, and continuous improvement.
• Monitor workloads, assign responsibilities, and ensure resources are aligned to meet operational demands and service expectations.
• Provide guidance and support in resolving complex issues and removing obstacles that impact team effectiveness.
• Promote a culture of accountability, collaboration, service excellence, and continuous learning.
• Lead by example and help build trust, engagement, and strong working relationships within the team.

• Manage the daily operations of accounts payable, accounts receivable, purchasing, billing, collections, and related financial activities.
• Ensure invoices, payments, purchase orders, vendor transactions, customer billings, and collections activities are processed accurately, efficiently, and timely.
• Monitor receivable aging, collections activity, vendor payments, and operational workflows, taking appropriate action to address issues, delays, or service concerns.
• Review and resolve complex vendor, customer, and departmental issues and provide escalation support when needed.
• Ensure compliance with organizational policies, procedures, and internal control requirements.
• Maintain effective working relationships with vendors, customers, employees, and agency stakeholders to support efficient operations and positive customer experiences.
• Identify trends, recurring issues, and opportunities to improve service delivery and operational performance.

• Evaluate workflows, procedures, and systems to identify opportunities to improve efficiency, consistency, service quality, and operational effectiveness.
• Lead process improvement initiatives that streamline operations, reduce manual effort, and improve the experience of employees, vendors, and customers.
• Establish and monitor performance measures related to processing timelines, collections, workload management, and service delivery.
• Develop practical solutions to operational challenges and implement improvements that support departmental and organizational goals.
• Recommend and implement best practices that strengthen internal controls while maintaining efficient and responsive business processes.
• Support the implementation and effective use of financial systems and technology solutions that enhance team productivity and service.

• Support month-end and year-end activities related to accounts payable, accounts…