Senior Manager, Manufacturing Services​/Technical Services

Overview

The Senior Manager, Manufacturing Services/Technical Services is responsible for the end-to-end technical support of nutraceutical ingredients within Everwell Health’s product portfolio, including direct facility management and co-manufacturing partners, supporting new supplier approval, and process optimization. This role ensures that all products are following quality and regulatory standards while supporting the delivery of on-schedule cost-effective production at both internal and external manufacturing sites.

It leads efforts from feasibility and product scale-up to commercial production, assesses new raw material and co-manufacturing suppliers, drives continuous improvement initiatives, provides support to contract manufacturers, and acts as a technical liaison across internal and external stakeholders.

• Technical process development, optimization, and troubleshooting across internal and contract manufacturing operations; responsible for process qualification through all stages from pilot to commercial scale up and on-going process verification, ensuring relevant standards are maintained throughout
• Supports day-to-day operations to ensure manufacturing process is maintained in a validated state consistently meeting applicable cGMP, quality, and regulatory requirements
• Provides technical leadership in the investigation and resolution of manufacturing deviations, process failures, and performance issues
• Leads continuous improvement initiatives that improve cycle time, productivity, process robustness, gross margin, and production capacity
• Develops and maintains technical documentation supporting manufacturing processes, ensuring compliance with Quality and regulatory standards

• Partners with raw material suppliers to understand upstream manufacturing processes, identify sources of variability, and drive improvements that enhance raw material quality, cost, and consistency
• Evaluates and develops pre- or post-processing approaches to optimize incoming raw materials for downstream manufacturing performance and product quality
• Supports technical qualification/validation and on-going monitoring of key raw material suppliers, including specification alignment, process capability evaluation, and continuous improvement

• Provide technical oversight of contract manufacturing operations to ensure processes remain in a validated state and consistently meet defined critical quality attributes and process performance targets
• Lead and support technical transfer of manufacturing processes to CMOs, including process scale-up, process qualification, and commercial readiness
• Serve as primary technical liaison between company and CMOs for manufacturing, ensuring timely resolution of process deviations, investigation, and technical issues that impact product/supply
• Monitor and trend process performance at CMOs (yield, deviations, purity, etc.) to identify opportunities for process improvement
• Partner with Supply Chain and Quality to evaluate and qualify new CMOs and raw material suppliers that meet technical requirements of use
• Establish and maintain process documentation and technical packages required for technology transfer

• Bachelor’s degree in Chemistry, Chemical Engineering, or related field;
  Master’s preferred.
• Minimum 10 years of progressive manufacturing, process engineering or technical operations within dietary ingredient, dietary supplement, food, or pharmaceutical industry.
• Demonstrated experience in process scale up, technology transfer and commercial manufacturing support
• Hands-on experience managing both internal sites and external contract manufacturers (CMOs)
• Experience with industrial-scale batch or continuous processing; distillation experience is a plus.
• Experience with process development, process qualification or technology transfer activities in regulated manufacturing environments
• Experience with natural products/botanicals a plus
• Strong technical and leadership capabilities in both manufacturing execution and process development…