Program Manager

Location: Washington

Tuvli, an Akima company, is hiring for a Program Manager to support our DoS client located in Washington, DC. To join our team of outstanding professionals, apply today!

Responsibilities

The position serves on the Performance, Monitoring, and Reporting Division (PMRD) team within the Planning and Performance Systems Directorate. The incumbent is responsible for policies, guidance, technical assistance, IT systems, training, and communication associated with program design, program monitoring, and using data

to inform decision-making for foreign assistance programs. The incumbent employee may assist with all facets of the team's work but will have primary responsibility for overseeing the Performance Plans and Reports (PPR) guidance, communications, training, and all PPR system requirements and functionality.

Major

Duties and Responsibilities:

+ Work closely with developers from the F Information Systems Team to develop system requirements for the PPR, ensure updates to the system are made annually, and policy compatibility, as necessary.

+ Draft for program approval all guidance materials for the PPR, including system instructions and conveying the purpose and use of PPR data to stakeholders across State domestically and in the field.

+ Draft for program approval and provide in-person and webinar-based training on PPR system use, PPR guidance, and PPR purpose to domestic and overseas staff.

+ Provide in-person support via TDY to mission staff overseas to assist them in producing a quality PPR. Provide in-person support to domestic staff who request it.

+ Provide customer service to missions and bureaus as they complete the PPR and conduct an after action-review of each annual PPR process to assess if and how guidance, training, or system components could be strengthened.

+ To the extent possible, streamline foreign assistance data collection efforts and processes while ensuring needs are met across various USG Agencies/Bureaus.

+ Oversee and troubleshoot the customer service ticketing system to ensure all customer service tickets are logged and addressed in a timely manner. Analyzing customer service issues and trends and proposing solutions to resolve them in the short and long term.

+ Stay abreast of broader Managing for Results work being conducted by the PMRD branch and support those efforts as needed.

Technical Advice on PPR System:

+ Serve as a technical advisor to PMRD Branch Chief on the development and ongoing maintenance of the PPR system, recommending what system enhancements or maintenance is needed to ensure the annual PPR process runs smoothly and without bugs for the 190+ worldwide operating units that use the system annually.

+ Serve as the principal liaison to the F Information Systems Team by meeting regularly to discuss PPR system requirements, troubleshoot and track any system bugs, and actively participate in monthly "sprint planning" and "sprint review" meetings to ensure the system is built and operating per specifications.

+ Draft for program approval and maintain reference data for the PPR system and advise system contractors on system design to support F business processes.

+ Advise and/or assist the PMRD Branch Chief in compiling documentation needed to meet requirements for information system certification, security, or audit.

Analysis and Reporting:

+ Work with the information system contractor(s) to obtain information for analysis and set parameters for reports that are needed for consumers of PPR data after bureaus and missions enter it into the PPR system.

+ Analyze PPR system data to provide reports and other materials to F staff, PPR system stakeholders, U.S. government partners, and private partners as necessary.

+ Collaborate with other F units in determining the most appropriate formats and processes for preparing performance reports from FACTSInfo Next Gen.

+ Prepare analyses and briefings to respond to Congressional and other constituent inquiries on results measurement and program performance, as needed.

Communications:

+ Liaise with the F Information Systems team to ensure that the PPR system and all associated reports and functionalities described above are working to specification. Liaise with other business owners in F's FACTSInfo Next Gen system to ensure changes to the PPR portion of the system are communicated clearly to other lines of business, and check that changes to the PPR system do not cause issues for other business lines.

Qualifications

+ Ability to communicate logically and with clarity to managers, peers, and customers.

+ Ability to deliver training orally and via webinar to large audiences.

+ Excellent technical writing skills to produce clear guidance to PPR system stakeholders, which is an audience that ranges in capacity from beginner to expert.

+ Ability to "manage up" by understanding which issues can be resolved by the incumbent of the position and which issues need to be elevated to the PMR Branch Chief for resolution

+ Capacity for proposing solutions to challenges and…