Residential Program Manager, South Yarmouth MA

Residential Program Manager, South Yarmouth MA

Full Time Management South Yarmouth, MA, US

Salary Range: $55,000.00 To $70,000.00 Annually

GENERAL SUMMARY

In partnership with residential management, implements a comprehensive system of highly personalized residential supports which create a safe and the rapeutic environment for program participants .

ESSENTIAL JOB FUNCTIONS

Hires, trains, evaluate, and provide support to Residential Supervisors assigned to residences ; ensures Residential Supervisors understand program and performance standards.

Ensures regulatory and policy compliance in assigned homes by conducting comprehensive record reviews , facility inspections, program participant fund audits and other programmatic reviews geared to ensure program participant s receive optimal services and are comfortable in their homes and supporting community.

Guides Residential Supervisors in the development of appropriate treatment plans, including but not limited to, individual service plans (ISP) , provider service agreements, assessments, individual residence plans, person - centered plans behavior protocols and clini cal support plans for all program participant s supported. Monitors implementation of all plans.

Assists with recruiting, supervising , and training Direct Support Professionals .

Serves as the primary liaison with the Massachusetts Rehabilitation Commission (MRC) State Head Injury Program and the Department of Development al Services (DDS) for people in assigned homes.

Provides regular, mandatory trainings for all Agency staff including, but not limited to, fire safety, emergency procedures, universal precautions, vital signs, assessing signs and symptoms of illness or injury and other relevant trainings.

Reviews and finalizes reporting including incident reports, restraint reports, medication occurrence reports , ISP assessments and objectives and other key reports.

Ensure s Agency is compliant with state regulatory standards, as well as, standards set forth by the Commission on Accreditation of Rehabilitation Facilities (CARF).

Provides rotational weekend and evening coverage for emergency on-call.

Serves as mandated reporter for suspected cases of abuse and/or neglect to the Disabled Persons Protection Commission (DPPC).

OTHER DUTIES AND RESPONSIBILITIES

Performs additional duties, as assigned.

COMPETENCIES

Leading/Directing Others :
Exhibits confidence in self and others; provides vision and inspiration to peers and subordinates; lays out work in a fair, well-planned, and organized manner; inspires, motivates, challenges and provides support to others to perform well and fulfill the vision; accepts feedback from others; gives appropriate recognition to others; is a clear communicator.

Total Quality Management :
Is dedicated to providing the highest quality services which meet the needs and requirements of internal and external customers; is committed to continuous improvement through empowerment and performance management; creates a learning environment leading to the most efficient and effective work processes.

Vision and Purpose :
Demonstrates a compelling and inspired vision or sense of core purpose; creates milestones to rally support behind the vision.

Adaptability :
Able to deal with frequent change, delays, or unexpected events; manages competing demands; changes approach or method to best fit the situation; inspires others to be adaptable to change.

Ethics, Values and Diversity :
Promotes an appropriate and effective work environment and strives to ensure that the agency’s core values and beliefs are applied during all circumstances; genuinely cares about people; deals effectively with all races, nationalities, cultures, disabilities, ages, lifestyle choices and genders; supports equal and fair treatment and opportunity for all; adheres to and promotes the Americans with Disabilities Act (ADA); advocates for the rights and interests of individuals with disabilities to maximize their potential in the programs and communities of their choice.

Integrity and Trust :
Is respectful, truthful, and transparent; keeps confidences; takes ownership and responsibility for decisions and outcomes.

Problem Solving and Judgment :
Probes all useful and constructive sources to find pertinent answers; can analyze issues, identify problems and work toward appropriate solutions; collaborates with others or as part of a team; displays willingness to make decisions; makes timely decisions; exhibits sound and accurate judgment.

Oral and Written Communications :
Speaks clearly, appropriately and effectively with a diverse group of individuals; is an active listener and gets clarification when necessary; participates constructively in meetings; is able to write clearly and succinctly; is able to communicate clearly in a variety of settings and situations.

PREPARATION, KNOWLEDGE, SKILLS & ABILITIES

Minimum 6 years p rior experience in cluding 3 years residential management and staff management experience and 3 years supporting…