Tennis Shop & Maintenance Assistant

Tennis Shop & Maintenance Assistant

Status: Seasonal, Full-Time, Non-Exempt

Responsibility: Medium level of supervision needed. Medium level of operational decision-making.

Reports to: Director of Racquets and Tennis Shop Manager

Supervises: N/A

• Basic Administrative Skills
  - Use of technology, verbal and written communication, business correspondence, organization, and time management.
• Advanced Teamwork and Communication Skills
  - Interact, work and relate with people, listen, speak, read, write, observe, use English fluently.
• Excellent Customer Service Skills
  - Product knowledge, problem-solving skills, time management, attentiveness, patience, positive attitude, a willingness to go the extra mile, responsibility, professionalism.
• Excellent Safety Skills
  - Observe safety rules, safely operate equipment, CPR and First Aid.
• Advanced Driving Skills
  - Possess a valid driver’s license and an acceptable driving record.
• Experience
  - Previous tennis court maintenance experience preferred.
• Maintenance and Repairs
  - Must have the ability to operate small utility vehicles, miscellaneous power and hand tools, traverse ladders safely, carpentry, painting, general repairs while observing OSHA-approved personal safety guideline practices.
• Basic Tennis Skills
  - General understanding of the rules and etiquette, playing experience a plus.
• Basic Safety Skills
  - Observe safety rules, CPR and First Aid.
• Basic Child Care and Education
  - Interpersonal interactions with children, instructional skills, creativity, patience, ability to adapt and react to children’s needs, physical stamina.
• Special Skill
  - Outgoing and friendly personality. Teachable attitude.
• Experience
  - Previous customer service experience preferred.

High
- Walk and stand for extended periods of time. Bend, reach, push, pull, lift and carry up to 75 pounds.

Level 4
- Often outdoors, working in hot/cold environment, inclement weather, variable schedule based on business demands, often duties require working with hazards.

• Work primarily at the Tennis Facility, making trips to other club areas when necessary.
• Perform general maintenance tasks as directed.
• Perform minor painting, carpentry duties.
• Perform light janitorial duties such as outside furniture cleaning, trash pickup, restroom sanitizing.
• Become familiar with court irrigation system, as well as the watering needs of the courts.
• Water, sweep, line, and roll tennis courts as directed.
• Ensure tennis courts remain free of weeds and debris.
• Ensure water coolers are cleaned and filled on a daily basis.
• Attend heat training class and observe best practices at all times per OSHA regulations.
• Must possess an awareness of surroundings and unique demands of being in a private club setting.
• Must possess ability to multitask and perform time-sensitive tasks efficiently while working around club member activities.
• Enthusiastically greet members and assist them with court times, lesson booking, clinic sign ups, and retail needs.
• Assist Tennis Shop Manager with daily billing.
• Keep the shop and tennis facilities clean and tidy throughout the day.
• Notify tennis professionals when a lesson/clinic is booked.
• Restock the fridge/freezer.
• Restock shop inventory as needed.
• Assist the Tennis Shop Manager with answering the phone and recording any messages.
• Report back to the Tennis Shop Manager and Director of Racquets at the end of the day with a daily report.
• Close the shop and facilities after all members have left for the evening when needed.