Area Chief of Staff

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

The pay range for this role (full‑time) is $150,000 – $180,000 annually. This role is also eligible for variable pay based on production in all states except Puerto Rico. The range reflects a general hiring range for the area; the specific rate is determined based on the candidate’s experience, skill level, abilities, and education, and may vary depending on location and schedule.

This posting will remain open for a minimum of two weeks or until a sufficient pool of qualified applicants has been received.

The primary purpose and function of the Area Chief of Staff is to lead, develop and manage associate veterinarians in their hospitals to ensure Banfield can attract, develop, engage and retain doctors that will deliver quality care and meet expected hospital performance measures. The position drives the culture and delivery of quality care by the veterinary provider team (DVM, CVT, VA) in their assigned hospitals to ensure that every pet receives consistent care aligned with our six domains of quality (safe, effective, patient/client‑centered, timely, efficient and equitable care).

• Live and exemplify the Five Principles of Mars, Inc. within the self and team.
• Act as Responsible Veterinarian for Veterinary and Pharmacy Board Permits, as required by federal, state, or local law.
• Responsible for ownership and management of the controlled substance inventory for relief doctors.
• Own doctor engagement and retention by consistently assessing risk, ensuring a proactive retention strategy, and creating a culture of community and engagement where doctors feel supported and can be successful.
• Provide effective medical leadership to hospital teams by driving an inclusive and collaborative work environment in partnership with the practice managers.
• Validate the clinical skillset and alignment with quality standards of doctors, veterinary assistants, and veterinary technicians by performing medical record reviews, veterinary quality assignments, audits and patient safety event reviews.
• Provide veterinary services. The amount of time spent in a clinical role, seeing patients, will depend on various factors such as the number of hospitals, number of direct reports, and the productivity and performance of each hospital.
• Oversee the coaching program for newly hired veterinarians to ensure an engaging experience that results in a productive doctor knowledgeable in Banfield quality standards, Optimum Wellness Plans, processes, and workflows.
• Ensure experiential learning to develop clinical, surgical, and dental skills based on individual veterinarian needs.
• Partner with the Director of Veterinary Quality and Talent Acquisition to recruit veterinary talent.
• Act as a brand ambassador in the local veterinary community.
• Deliver an excellent hospital experience to student externs, student job program participants, and veterinary candidates during hospital observations.
• Work with associate doctors to ensure they have the skills to achieve their productivity goals through delivery of high‑quality medicine, a focus on preventive care, providing a great client experience, and partnership with the hospital team.
• Deliver veterinary operations KPIs of assigned hospitals through their leadership of the hospital and partnership with the practice managers.
• Partner with practice manager to develop, execute, and revise plans which achieve targeted KPIs through hospital performance.
• Accountable to hospital OGSM performance as quality medicine delivers operational outcomes.
• Develop a veterinary leadership talent bench and have a succession plan in place for the assigned hospital pod.
• Ensure compliance with Banfield’s clinical essentials, government regulations and legislation, and veterinary industry standards through veterinary quality assessments, medical record reviews, audits, and patient safety event reviews.
• Hospital operations must meet all local, state and federal regulatory requirements,…