Veterinary Receptionist

Veterinary Emergency and Specialty Hospitals (VESH) is seeking a Veterinary Receptionist to join our South Deerfield, MA team. In this client-facing role, you’ll be an important connection between pet owners and our emergency and specialty medical teams while helping create a welcoming, organized, and supportive experience from arrival through discharge.

• $19.50–$24.00/hour based on knowledge and experience
• $2/hour shift differential for 4 p.m.–12 a.m. shifts

• Continuing Education + Free Vet Bloom access (RACE-approved CE)
• Paid Shoe Stipend & Scrubs provided (free to you!)
• CVT/LVT/RVT license reimbursement
• RECOVER Training for advanced CPR skills
• Veterinary Technician Education Sponsor ships + VTNE reimbursement + VTS Support
• 16-Week VTNE Study Group
• Professional Development Assistance
• PTO + Sick Time
• Employee Referral Bonuses + Employee Pet Discount + Immediate Family Pet Discount
• Access exclusive financial benefits to help you save on student loans, mortgages, and personal loans
• NVA Pet Resort Discount + Pet Insurance Discount
• Medical, Dental, Vision + HSA/FSA Options
• Insurance Options:
  Life and AD&D + Short & Long-Term Disability + Critical Illness + Accident + Hospital Indemnity
• 401(k) with employer match
• Employee Assistance Program

• Four 9-hour shifts
• Rotating days and nights
• Rotating weekends and holidays

• Serve as the first point of contact for clients, responding to questions and concerns in a warm, friendly, and confident manner.
• Create a positive client experience while supporting VESH’s commitment to high-quality customer service and patient care.
• Gather accurate client and patient information and help manage the client journey from arrival through invoicing.
• Help clients understand their pet’s situation and associated charges, escalating medical questions to the appropriate clinical team.
• Coordinate triage for walk-in patients by contacting nursing staff for patient evaluations.
• Calmly and confidently facilitate patient handoffs to the nursing team.
• Serve as a central communication point between clients, medical teams, and hospital management.
• Direct questions and information to the appropriate team members to support clear, timely communication.
• Handle referring veterinarian (RDVM) callbacks, faxes, and inquiries.
• Support reception operations, including financial transactions and medical recordkeeping.
• Help maintain an organized, welcoming reception environment for clients and their pets.

• Demonstrated experience providing excellent customer or client service.
• Strong verbal communication skills with the ability to explain information clearly and build positive relationships.
• Ability to remain calm, compassionate, and professional while supporting clients during stressful or emotional situations.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities and communicate effectively in a fast-paced veterinary hospital environment.
• Comfortable collaborating with clients, medical staff, and hospital leadership.
• Genuine commitment to creating a positive experience for pets and the people who care for them.
• Fluent English speaking and reading skills required.

Like human medical specialists, VESH supports primary care veterinarians with the evaluation and treatment of pets affected by trauma, chronic issues, serious illness, or unusual disorders requiring advanced training, while also providing critical and emergency…