Senior Manager, Quality Assurance

Senior Manager, Quality Assurance

The Senior Manager, Quality Assurance is responsible for ensuring products consistently meet or exceed customer specifications, expectations, external certification standards, and comply with all applicable legislative and regulatory requirements. This role is responsible for leading efforts associated with the implementation of the Chesterton Quality System across multiple factories. The Senior Manager, Quality Assurance is also responsible for leading activities related to preventing defects, reducing variation, and waste in the manufacturing processes across multiple factories.

Further, this position is responsible for leading efforts to ensure production line operators are properly equipped to assume responsibility and accountability for quality at the source across multiple factories. This position ensures professional evaluation and resolution of customer complaints across multiple factories. The Senior Manager, Quality Assurance is responsible for ensuring effective maintenance of the ISO 9001:2015 certification status across multiple factories.

Additionally, this role is responsible for identifying benchmark practices across multiple factories and working with the Director, Quality Assurance and Product Compliance to ensure, when applicable, these benchmark practices are deployed globally.

Job Model:
On-Site

On-Site positions will require employees to work on-site for each of their scheduled shifts.

Responsibilities:

• Consistent, regular and punctual attendance is an essential function of this job.
• Manage and lead all quality activities while consistently assessing the overall effectiveness of these activities across multiple factories.
• Lead efforts to identify and resolve gaps in quality training and information accuracy that impact the line operator's ability to deliver quality product across multiple factories.
• Communicate with customers, suppliers, certification bodies, and agencies regarding compliance issues across multiple product lines.
• Ensure robust and accurate process control systems are deployed to identify and resolve abnormal processing conditions across multiple factories and where applicable, seek global conformance.
• Serve as a critical advocate and subject matter expert regarding the Chesterton Quality System policies, standards, and requirements.
• Lead efforts to involve line operators in the development and implementation of systems designed to demonstrate improved performance results associated with the Chesterton Quality System policies, standards, and requirements as well as ensure global deployment where applicable.
• Proactively and thoroughly execute performance management practices to address issues that have a negative impact on the ability to meet quality requirements.
• Effectively utilize data to prioritize improvement opportunities and actively lead the development and implementation of effective containment and root cause corrective actions.
• Effectively utilize quality tools to collect and interpret data to prioritize and realize improvement opportunities, i.e., Cause & Effect Diagram, Flowcharting, Check Sheets, Pareto Diagram, Histograms, Control Charts, Scatter Diagrams.
• Lead and supervise Quality Engineers, Precision Inspectors, and others as directed by management.
• Execute internal audits and lead the structured problem-solving process to ensure all audit findings and observations are adequately addressed.
• Lead efforts to clearly understand all factory customer complaints and resolutions.
• Ensure proper controls are in place to monitor supplier performance and work with global quality to determine proper corrective actions.
• Ensure compliance with all ISO 9001:2015 standards.
• Report the quality performance results and associated improvement plans across multiple factories monthly.

Complexity of Duties:

• Ability to influence and manage upward.
• Work with members of the organization's Manufacturing Operations team in executing strategic plans to improve quality.
• Provide service to global operations team in the form of analysis, solution recommendation, implementation, and training.
• Work is reviewed in terms of meeting organizational, financial, and operational objectives.

Essential

Skills:

• Leadership, interpersonal, organizational, and management skills.
• Comprehensive knowledge of the techniques of quality tools, systems, and methods.
• High degree of interpersonal sensitivity while driving successful change.
• Knowledge of specific process and methodologies including ISO 9001 and other voluntary national and international standards and regulations.
• Strong influencing and communication skills.
• Skilled at independently assessing risks and making decisions.
• Knowledge of business process design, improvement, and change management.
• Strategic planning and development skills.
• Strong tactical abilities with demonstrated results.

Education and/or

Experience:

• Bachelor's degree or 10-15 years of equivalent experience is required
• 8 - 10 years' experience in a quality management focused…