Senior Manager, Quality Assurance Shop Floor

Position Summary

At Bristol Myers Squibb, our employees often ask, “Who are you working for?”—a question that fuels collaboration, accountability, and urgency in our work. Our purpose-driven culture inspires us to discover, develop, and deliver innovative medicines to prevail over serious diseases. We offer uniquely interesting and meaningful work, opportunities for growth, and a supportive environment that values inclusion, wellbeing, flexibility, and comprehensive benefits.

This is work that transforms the lives of patients, and the careers of those who do it.

The Senior Manager, Quality Assurance Shop Floor (QASF) Day Shift is a key people leader. The incumbent manages front line managers, and their teams, and will play a pivotal role in ensuring the highest quality standards in our cGMP Cell Therapy processes. The QASF organization is responsible for quality oversight of shop-floor activities at the Devens Cell Therapy Facility (CTF) including the manufacturing, release testing, and packaging of autologous drug product.

The incumbent will be at the forefront of our day shift operations, fostering a culture of quality. They will be responsible for the hiring, training, and leadership of 4 day‑shift managers and their respective teams, ensuring they are equipped to meet and exceed quality standards. They work in a dynamic setting needing to influence cross‑functionally, problem‑solve and be the senior Quality Assurance leader representing the day shifts.

This role combines quality, compliance, and leadership, ideal for someone eager to coach and support a growing team.

Standard

Hours:

Routine Business Hours, Monday to Friday
Shift Management:
Oversee four day‑shift managers and respective teams working an alternate 3-2-2 Panama schedule from 6:00 AM to 6:00 PM, 7 days a week.

• Lead and mentor day‑shift managers and their teams, ensuring effective communication and high performance.
• Uphold and improve quality standards through cross‑functional collaboration and influence.
• Develop and implement training programs to enhance the technical acumen and effectiveness of the day‑shift teams.
• Utilize your analytical thinking to solve complex quality issues and drive continuous improvement.
• Provide leadership to ensure routine on‑the‑floor quality oversight and to ensure collaborative triages of unexpected events within the Manufacturing, Quality Labs, and Supply Chain operational areas and systems.
• Have a comprehensive understanding of Cell Therapy processes to enable real‑time decision‑making.
• Advanced ability to synthesis information from multiple sources, interpret problems and effectively communicate to cross‑functional management in a clear, brief, and accurate manner.
• Respond to complex/critical issues and build a consensus of understanding with subject‑matter experts for product impact and justification to continue manufacturing.
• Serve as a subject matter expert supporting others to navigate the BMS quality management system including but not limited to deviation and CAPA action management, interim production controls, disposition decisions, and batch record management.
• Provide direction and timely guidance to QA shift‑managers regarding the handling and resolution of cGMP events which may be a part of deviations, batch record exceptions, and other quality operational issues.
• Accountable for the performance/delivery of the QA field quality organization, including oversight of the “QA on‑the‑floor” systems and programs that enable the highest quality and the quickest delivery of QA cGMP tasks.
• Develop and implement standard‑work for team‑members that balances on‑floor support for non‑routine events, routine quality assurance work, and stretch/development project‑work.
• C…