Shift Manager

Position Overview The Shift Manager position is the first management level role in the restaurant. This position is responsible for the opening and closing duties and assisting in the execution of daily operations. Responsible for overall restaurant effectiveness, quality and customer service. As needed, you may be assigned other managerial and supervisory responsibilities, including performing as the Ops Leader.

Key Responsibilities Train, monitor, and reinforce food safety procedures to crew members

Act as Cash Manager as needed, including setting up cash register(s) at open and verifying cash at close

Perform walk-thru to ensure restaurant is ready to open/close and/or rush-ready

Work with Restaurant Management team to train, develop and communicate with crew members and Team Trainers through team huddles, manager meetings, etc. Supervise crew members and Team Trainers in a way that maximizes retention

Supervise, coordinate and delegate the execution of operations tasks and ensure compliance with all Company policies and procedures to  Delight Every Customer Work with Restaurant Management team to ensure quality, production and service standards are met and to create a safe, efficient and professional environment for customer and other employees

Help execute appropriate shift-specific procedures according to DOP. Assist the Restaurant Management team in maintaining proper coverage via crew member schedules to ensure that the restaurant attains/exceeds all customer service standards.

Follow up and ensure resolution of VOC issues as needed

Onboard new hires in Workday Qualifications High  School Diploma, GED or equivalent preferred

Must be at least 18 years of age6 months or more of restaurant, retail, customer service focused, or equivalent experience

Available for full time and close/ shifts

Certification for Open/Close Shift Manager Ability to multi-task while maintaining composure and be able to give and take direction, work well in a team environment and have a strong service focus. Must exhibit professionalism, composure, and discretion when expediting or resolving all customer related concerns and issues

Ability to work, concentrate and perform duties accurately in a fast paced environment that may involve noise and hot/cold temperatures or other elements. Must be able to stand for prolonged periods of time Position requires the use of a headset. Frequent lifting and carrying (at times up to 50 lbs.), reaching, pushing, pulling, bending, kneeling and stooping is involved

Must be available to report for work promptly and regularly, as well as work all day parts and days of the week. May be required to transfer from one location to another and must have the ability to travel to other restaurants, Area office, etc., as business needs dictate

Must have or be willing to obtain Serv Safe certification by end of training