Lead Store Associate Commercial St Provincetown, MA

Lead Store Associate

Type of Work:
Full-Time

Shift Availability:
Open availability on weekdays, evenings, weekends, and holidays.

Hourly Pay Rate: $25.00/hr

Location:

170 Commercial St, Provincetown, MA 02657

About the Role:

As a Lead Store Associate, you'll be at the forefront of delivering exceptional experiences to our customers while guiding and inspiring your team. As a key player in our retail operations, you'll serve as a brand ambassador, drive performance, and help shape a welcoming, compliant, and high‑performing retail store environment.

• Lead by example to create a warm, welcoming environment where every guest feels valued, and coach your team to deliver exceptional service with every interaction.
• Empower associates to build meaningful customer relationships through personalized product recommendations and expert guidance.
• Drive consultative selling on the floor by encouraging open‑ended questions, active listening, and thoughtful product education.
• Foster a culture of loyalty by guiding the team to enroll guests in our rewards program and capture customer insights that enhance future experiences.
• Support your team in resolving customer concerns with empathy and professionalism, ensuring every challenge becomes an opportunity to build trust.
• Promote a respectful, inclusive, and collaborative workplace—where positivity and teamwork fuel great customer experiences and smooth operations at checkout.

• Execute opening and closing duties, including daily huddles and cash reconciliation.
• Verify customer IDs and maintain accurate POS profiles.
• Ensure inventory integrity through precise transaction processing and order fulfillment.
• Lead inventory counts and participate in overnight audits.
• Maintain a clean, organized, and guest‑ready store environment.
• Uphold compliance with SOPs, safety protocols, and state regulations.
• Achieve daily KPI goals through consultative selling and upselling strategies.
• Reinforce customer purchase decisions and highlight complementary products.
• Stay informed on promotions and product updates to deliver a seamless shopping experience.

• Guide and support store associates in daily operations.
• Lead by example in customer service and operational excellence.
• Train new hires and conduct ongoing training sessions.
• Provide real‑time coaching and feedback to drive team performance.
• Delegate tasks effectively and act as the go‑to leader in the absence of store management.
• Support conflict resolution and promote a positive workplace culture.
• Adapt quickly in a fast‑paced environment and take on additional duties as needed.

• 21 years of age or older.
• High School Diploma or General Educational Development (GED) certificate.
• Minimum of 1 year of experience in a customer‑facing or sales environment.
• Minimum of 1 year of experience using point‑of‑sale (POS) systems and cash handling.
• Minimum of 6 months of leadership experience in a retail environment.
• Hands‑on experience in retail store operations, including opening and closing procedures and reconciling cash drawers.
• Store Associate experience demonstrating consistent performance.
• Strong leadership and team‑building skills with the ability to coach and motivate others.
• Familiarity with retail standard operating procedures (SOPs), safety protocols, and loss‑prevention practices.
• High level of attention to detail, especially in cash handling and inventory management.
• Excellent customer service and interpersonal communication skills.
• Ability to work independently and as part of a team in a high‑volume, compliance‑driven setting.
• Flexible schedule availability including evenings, weekends, holidays, and occasional overnight shifts.
• Multi‑tasking, quick pivot to other tasks.
• Comfortable using technology and learning new tools to support operations and customer interactions.
• Strong time management and organizational skills.
• Strong de‑escalation skills and ability to redirect upset customers to achieve a positive guest experience.
• Basic proficiency in mathematics and computer applications.
• Solution‑driven mindset when dealing with upset customers.
• Strong…