Service Sales Specialist

Who We Are

At Encore Fire Protection, we are proud to be the East Coast's largest full-service fire protection company, serving over
90,000 customers from Maine to Louisiana. Our team of more than 2,700 dedicated employees provides customized fire protection solutions that protect lives and property every day.

Our goal is to deliver a unique experience to those who depend on us to make their lives safer and easier. We are passionate about growing with purpose, driving real innovation, and creating a winning culture built on teamwork, success, and an unwavering commitment to safety.

Our mission?
To be the best fire protection company the industry has ever seen.

When a customer gets an inspection report full of deficiencies, theydon'talways know what they'relooking at or how worried they should be.

That'swhere you come in. As aService Sales Specialist at Encore,you'rethe person who turns a stack of technical findings into a clear plan of action. You quote the work, explain the stakes, and guide customers from confusion to confidence. You move fast, you follow through, and you make thewhole processfeel easy for people who are counting on you.

Quote Deficiency Work

• Review completed inspection reports andidentifyall deficiencies noted by technicians or inspectors

• Generateaccuratequotes for repairs, replacements,adds, moves, and changes (MAC) across fire alarm, sprinkler, and suppression systems

• Prioritize and clearly communicate deficiency urgency levels from AHJ-required immediate corrective action to preventive or code-advisory items

• Work within established pricing tools, templates, and approval thresholds to turn quotes around quicklyusing our Service Delivery Platform, Service Trade.

Customer Communication

• Contact customers promptly after inspections to walk them through findings and recommendations

• Translate technical deficiency language into plain terms customers can understand and act on

• Field questions about compliance timelines, system consequences, and repair options without creating unnecessary alarm - or unnecessary delay

• Follow up persistently on open quotes and outstanding approvals using a defined cadence

• Maintain a professional, consultative tone across all customer interactions

Pipeline & Process Management

• Manage an active pipeline of open deficiency quotes at various stages of follow-up
• Trach all activity in the CRM/quoting system and keep records current at all times
• Meet or exceed activity and conversion targets for quote volume, response time, and close rate
• Escalate high-priority or time-sensitive compliance situations appropriately and quickly

• 2+ years in inside sales, estimating, or customer service-ideally in a trade, service, or technical environment

• Comfort reading inspection reports, service documents, or technical work orders and knowing what questions to ask

• Strong verbal communication skills-you can explain a complicated problem clearly and confidently to someone with no technical background

• Highly organized with the ability to juggle a high volume of open quotes, follow-ups, and deadlines without things slipping

• Persistence, resilience, anda genuineease with direct, honest conversations-especially when a customer needs tomake a decision

• Proficiency with Microsoft Outlook, Word, and Excel, with the mindset to learn new tools quickly

• Willingness to self-teach platforms like Hub Spot and Service Trade as needed

• A people-first approach — you build trust with customers and internal teams by being prepared, reliable, and easy to work with

What Will Make You Stand Out

• You have experience in life safety, fire protection, oranotherbuilding services or route-based service business.

• Youdon’tneed someonelookingover your shoulder. You manage your ownworkloadand you hit your numbers.

• You have prior experience using
  
  HubSpot, Service Trade, or similar CRM and service management tools.

• You have experience partnering directly with outside sales, operations, and service teams to support shared revenue goals.

• Familiarity with NFPA codes or AHJ compliance requirements

• You candemonstratean ability to getin front of customers, build rapport quickly, andstaytop of…