Luxury Auto Customer Experience Specialist

Client Experience Specialist / Customer Relations Associate

Location:

Marlboro, MA
Company:
Automotive Elegance (AE)
Job Type: Full-Time | Hourly + Commission
Pay: $22–$25/hour (based on experience) + Commission Opportunities

Training Provided for the Right Candidate

Automotive Elegance (AE) is a premier vehicle protection company specializing in Paint Protection Film (PPF), Ceramic Coating, Window Tint, and high‑end detailing services. Family‑owned since 1999, we are proud to be a multi‑year XPEL Dealer of the Year and a company built on craftsmanship, precision, and long‑term team culture.

We deliver an exceptional customer experience from first contact to final vehicle delivery — and our front‑of‑house team plays a critical role in that promise.

We are seeking a motivated, professional, and customer‑focused individual to join our growing team. This is a client experience and revenue‑support role where your communication skills, professionalism, and ability to identify opportunities directly impact company growth.

No automotive experience is required — we will train the right personality. If you are coachable, competitive, team‑oriented, and looking for long‑term career growth, we want to meet you.

• Greet and assist customers in a professional, luxury environment
• Educate clients on PPF, ceramic coating, window tint, and detailing services
• Recommend premium packages, add‑ons, and bundled solutions
• Provide accurate estimates and process invoices
• Perform vehicle walk‑arounds and documentation
• Maintain detailed CRM records and follow up with cold leads and past clients
• Coordinate scheduling with the service team for drop‑offs and deliveries
• Maintain a clean, organized, and welcoming front office
• Assist with vehicle photos and social media content (a plus)

• Strong communication and interpersonal skills
• Positive attitude, coachability, and professionalism
• Organized and detail‑oriented
• Comfortable speaking with customers in person and on the phone
• Competitive mindset with a team‑first attitude
• 1–3 years of customer service or sales experience preferred (retail or luxury experience is a plus)
• Passion for high‑end vehicles or luxury products is a bonus
• Seeking long‑term growth — not just a job

• Competitive hourly pay ($22–$25 based on experience)
• Commission on up‑sold services and revenue
• Clear growth opportunities within a growing company
• Supportive, long‑term team culture
• Work in a premium automotive environment

• Health, Dental & Vision Insurance
• 401(k) with company match
• Paid time off (PTO) and holidays
• Employer Paid Life Insurance
• HSA

If you’re looking for a company you can grow with and take pride in representing, we’d love to meet you.