Business Development Representative

Reports to:

Senior Sales Manager

Location:

On-site — Three Rivers, Massachusetts (potential for light travel, ~10%)

Type:
Full-time, salaried (non-exempt)

Compensation: $55,000–$65,000 per year, depending on experience

Mustang has built the best damn seats in the business since 1980, handmade right here in Massachusetts. When a rider calls or emails us, they're not talking to a call center three time zones away. They're talking to Mustang. That first voice is the brand.

The Business Development Representative is the front line of that experience, working both inbound and outbound. On the inbound side, you'll answer calls and emails, help riders find the right seat and accessories, process and track orders, and handle questions and returns. On the outbound side, you'll drive growth on two fronts: chase D2C sales by following up on leads, quotes, and abandoned carts and reconnecting with past riders, and grow the dealer base by reaching out to prospective dealers and driving portal adoption.

This is a high-volume, fast-paced, on-site role for someone who moves fast, keeps their cool, and takes pride in getting it right the first time.

You won't be doing it alone. You'll be part of a tight-knit team with a ton of positive camaraderie, led by an experienced sales lead who's built to develop people and win together. Attitude and positive energy are everything here. Bring it, and you'll fit right in.

Phone & Email

• Answer inbound calls promptly and professionally. You're a primary answer point during business hours. Keeping the phone answered and calls handled is the core of the job.
• Own your email queue. Respond to customer emails quickly and completely. No message sits unanswered past the standard response window.
• Follow up. Every open question, quote, or issue gets a next step. Riders don't fall through the cracks on your watch.

Outbound — D2C Sales

• Chase the opportunity. Follow up on open leads, quotes, and abandoned carts. Don't wait for the phone to ring; go get the sale.
• Reconnect with riders. Reach back out to past customers with the right product at the right time. Turn one seat into a repeat relationship, and grow the size of the order with the full seat and accessory lineup.

Outbound — Dealer Development

• Prospect new dealers. Identify and reach out to prospective dealers. Open new accounts and grow Mustang's presence on dealer floors.
• Drive dealer portal adoption. Get new and existing dealers onto the dealer portal and ordering through it. Make it their default way to buy.
• Keep dealers ordering. Stay on top of existing dealer accounts. Follow up, reorder, and grow the size and frequency of dealer purchases.

Orders & Product Support

• Guide riders to the right product. Learn the seat and accessory line well enough to match customers to what actually fits their bike and how they ride.
• Process orders accurately. Enter and track orders cleanly. Get the details right so the shop floor and shipping aren't cleaning up mistakes downstream.
• Handle returns and issues. Work returns, exchanges, and problem orders start to finish, and know when to elevate to escalation.

Systems & Follow-Through

• Log everything in the CRM. Capture calls, emails, and customer details in Mustang's CRM so nothing gets lost and the whole team can pick up where you left off.
• Stay organized under volume. Juggle phone, email, and orders at once without dropping the ball or the details.

You won't be expected to master all three lanes on day one. We'll assess where you're strongest in the first 30 to 60 days, start you on inbound plus the outbound track that fits you best, and graduate you into the others as you prove out. Perform, and the role grows with you.

• Start. Inbound phone and email, plus the one outbound lane, dealer or D2C, where you're strongest out of the gate.
• Graduate. Take on the second outbound lane once you're displaying efficiency and showing strong performance, and carrying it without dropping the inbound ball.
• Own it. Run all three at a high level and you're the model this team scales on.

• Experience required. Prior customer service, inside sales, or call-center experience. You've worked a phone and email queue before and know how to handle volume.
• A closer's instinct. You're comfortable picking up the phone to open a dealer account or chase a D2C sale, not just answer one. Follow-up is second nature and you like turning outreach into orders.
• Attitude and positive energy above all. This is the one thing we won't compromise on. Positive, upbeat, and professional, and steady when it gets busy. You lift the team up and treat every rider like they matter, because they do. Skills we can teach. Attitude we can't.
• Fast and organized. Comfortable in a fast-paced environment, quick on systems, and disciplined about follow-up.
• Strong communicator. Clear, friendly, and confident on the phone and in writing.
• On-site, reliable, and ready to work. This is an in-person role at our Three Rivers,…