Customer Success Representative

Location: Harvard

Accelerate the possible by joining a winning Amcor team that’s transforming the packaging industry and improving lives around the world.

At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people and our planet. More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine and other goods. We value their trust by making safety our guiding principle. It’s our core value and integral to how we do business.

Beyond this core principle, our shared values and behaviors unite us as we work together to elevate customers, shape lives and protect the future. We champion our customers and help them succeed. We play to win – adapting quickly in an ever changing world – and make smart choices to safeguard our business, our communities and the people we serve for generations to come.

And we invest in our world-class team, empowering our colleagues to unpack their potential, because we believe when our people grow, so does our business.

To learn more about playing for Team Amcor, visit  I Linked In I Glassdoor I Facebook I You Tube Job  Description Purpose Our  Customer Success Representative or Ecommerce Partners (ECPs) are responsible for increasing the frequency with which customers look to Amcor to source packaging. They work almost exclusively over the telephone to deliver information about products and services and the many features and benefits of sourcing on MyAmcor.

They are coaches, mentors and resources for Amcor customers. They are teachers first and sellers second.

ECP performance is measured in terms of number of calls and time on phone. Call content is delivered smartly through our proprietary WRAAP and CRAFT methodologies.

ECP success is measured in terms of customer behavior including buyer activity and, ultimately, volume growth.

The foundation of ECP outreach is a set of “cornerstone” calls for the Amcor business. These calls fit within the context of broader integrated marketing and communication efforts. ECPs create influence within accounts by uncovering levels of power and then playing their part in coordinated and concentrated outreach. Customer behavior data and observations inform their efforts.

Responsibilities Build relationships that drive buying behavior within long tail accounts and contacts

Conduct 2.5+ hours of phone interaction through 35+ outbound calls daily

Deliver to high standards of call content and technique

Develop product line subject matter expertise

Escalate sales and service opportunities as they arise

Participate in weekly skills coaching (WRAAP & CRAFT) and 1-on-1 monthly account reviews

Qualifications

Strong written & verbal communication skills

Confident personality

High emotional intelligence

Responds with agility as needed

Desire to inform, coach and teach

Strong problem-solving skillsA basic level of computer competency

Education

High School Diploma, bachelor’s degree preferred

Our Expectations We expect our people to be guided by The Amcor Way and demonstrate our Values every day to enable the business to win. We are winning when:

Our people are engaged and developing as part of a high-performing Amcor team

Our customers grow and prosper from Amcor’s quality, service, and innovation

Our investors benefit from Amcor’s consistent growth and superior returns

The environment is better off because of Amcor’s leadership and products

Equal Opportunity Employer/Minorities/Females/Disabled/Veterans/Sexual Orientation/Gender Identity Amcor is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

If you would like more information about your EEO rights as an applicant under the law, please click on the "Know Your Rights:
Workplace Discrimination is Illegal" Poster. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call  and let us know…