Campus Safety Services Officer; Two

Campus Safety Services Officer (Two Positions Available!)

JR

Williamstown, MA (Main Campus)

Make a direct impact at a world-class institution. At Williams College, campus safety is about building trust, active presence and community care. As a Campus Safety Officer, you will be on the front lines of supporting our diverse student body, faculty, and staff. You aren't just patrolling grounds: you are a visible, reassuring resource, an empathetic problem-solver, and a vital protector of our vibrant campus environment.

If you are passionate about helping people and thriving in a supportive, mission-driven academic community, we want you on our team.

• Proactively patrol campus grounds, academic facilities, and residential halls via foot, vehicle, and mobile platforms. Maintain high visibility to foster student trust, deter safety hazards, and cultivate strong relationships with a diverse residential community.
• Rapidly assess, prioritize, and manage competing demands during simultaneous routine calls and urgent emergencies. Serve as a calm, decisive first responder during medical, mental health, facility, and life-safety incidents.
• Apply empathetic, trauma-informed, and culturally competent communication to resolve interpersonal disputes, assist students in distress, and de-escalate complex situations.
• Support an inclusive living-learning environment by encouraging compliance with college policies through engagement, fair treatment, and education rather than punitive enforcement.
• Conduct thorough preliminary inquiries into incidents, gathering facts with objectivity and discretion. Utilize advanced Computer-Aided Dispatch (CAD) systems and report-writing tools to generate accurate, objective, and timely incident logs.
• Support central dispatch operations, assist with emergency notifications, and contribute to the hands-on training and onboarding of new personnel as needed.

• High School Diploma or GED equivalent.
• Valid driver’s license with a clean driving record.
• Ability to perform the active physical demands of the position, including walking/standing for extended periods, patrolling in adverse weather conditions, navigating multi-story residential buildings, and safely lifting/carrying up to 50 lbs.
• Must be able to maintain confidentiality.
• Ability to handle emergency situations with excellent judgment and discretion.
• Strong written and verbal communication skills, including computer proficiency and the ability to learn and adapt to new technology or software.
• Cultural competency and sensitivity, including the ability to maintain effective working relationships with a broad spectrum of individuals from a variety of diverse backgrounds.
• Possesses strong people skills, patience, and a willingness to assist others, with a perceptive and empathetic approach.

• Cultural Competency & Inclusive Mindset:
  Demonstrated ability to build authentic, respectful relationships with individuals from broad and intersecting backgrounds.
• Communication & People
  
  Skills:
  
  Outstanding verbal and written communication skills, grounded in active listening, patience, emotional intelligence, and discretion.
• Problem-Solving Under Pressure:
  Strong critical thinking skills with the ability to maintain composure, exercise excellent judgment, and make sound decisions in fast-moving crisis situations.
• Technical Aptitude:
  Proficiency with computers, mobile technology, database management, and electronic reporting tools.
• Prior experience in community service, non-sworn security, higher education, customer service, or emergency response is welcomed but not required; comprehensive departmental training will be provided.

This position operates on a 4-on, 2-off rotating overnight schedule. Work blocks alternate between 8-hour and 10-hour shift rotations depending on department schedule cycles.

• 8-Hour Shift Rotation:
  Two 11:00 PM - 7:00 AM shifts and two 11:30 PM - 7:30 AM shifts per 4-day block.
• 10-Hour Shift Rotation:
  Two 9:00 PM - 7:00 AM shifts and two 9:30 PM - 7:30 AM shifts per 4-day block.

Campus Safety operates 24 hours a day, 7 days a week, 365 days the year, so this…