Operations Manager, Shift Lieutenant

Security Operations Supervisor

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

This is a management-level position responsible for supervising security supervisors and security officers, overseeing all shift operations, including patrol, dispatch, concierge, and off-site locations. The role involves interaction with patients and supporting a safe patient environment rather than providing direct clinical care.

Minimum Qualifications

A candidate can qualify through education and experience or experience alone:

• Associate's degree in Criminal Justice or a related field (required)
• Bachelor's degree in Criminal Justice or related field (preferred)
• 5+ years in security, law enforcement, or military
• 3+ years in a supervisory role

Competitive Candidate Profile

The strongest candidates will likely have:

• Hospital or healthcare security experience
• SSPO certification
• 10+ years in security, law enforcement, or military service
• 5+ years supervising security personnel
• Experience managing supervisors, not just officers
• Experience with investigations, workplace violence, de-escalation, and emergency management
• Report writing and incident documentation experience

What They're Really Looking For

• Operations supervisor
• Shift commander
• Incident commander during emergencies
• Investigator
• Staff manager
• Trainer
• Customer service leader

Areas That Will Likely Be Discussed During an Interview

• Leadership:
  Handling poor employee performance, conducting discipline and corrective action, managing multiple supervisors
• Emergency Response:
  Active threats, workplace violence, missing patients, medical emergencies, fire alarms and evacuations
• Investigations:
  Gathering statements, reviewing evidence, writing reports, interviewing witnesses and suspects
• Healthcare Environment:
  Interacting with patients in crisis, behavioral health incidents, de-escalation techniques, balancing security with customer service

Overall Assessment

This is not an entry-level supervisor position. It is targeted at someone with a substantial security background who can manage an entire shift's operations and personnel while remaining capable of physically responding to emergencies.

Additional Job Details (if applicable)

This physical assessment is designed to verify that a hospital security operations supervisor can safely respond to emergencies, assist patients and staff, and perform physically demanding tasks that may arise during incidents.

What the Test Is Measuring

• 3-Minute Step Test:
  Cardiovascular fitness and recovery
• Step, Bend, and Crawl:
  Mobility, agility, coordination
• Stretcher Carry:
  Ability to assist with patient transport
• Pull and Drag:
  Ability to move an unconscious person or heavy object
• Balance Walk:
  Stability and coordination
• Stair Climb:
  Emergency response capability

Most Challenging Components

• Stair Climb:
  Four flights up and down in 35 seconds or less is a brisk pace. Requires good cardiovascular fitness and leg endurance.
• Pull and Drag:
  Moving a 150-pound sled 10 feet and back requires substantial grip, back, leg, and core strength.
• Stretcher Carry:
  Although the stretcher weighs approximately 150 pounds total, the weight is shared with a partner. Proper lifting technique is important.

How Difficult Is It?

• For someone who exercises regularly, can walk several miles comfortably, can climb stairs without becoming overly winded, can lift and carry moderate weights, the test is generally considered achievable.
• For someone who is sedentary, has difficulty climbing stairs, has limited strength training experience, the stair climb and drag portions may require preparation.

What This Says About the Position

• This is not a desk-based supervisory role. Even though you'll be supervising security operations, the hospital expects supervisors to respond…