Commercial Service Technician

Location: West Bridgewater

Job Summary

The Commercial Service Technician is responsible for responding to service calls within hospital and healthcare environments, assessing conditions in real time, and troubleshooting construction-related issues to determine and perform the appropriate scope of work. This role requires strong hands-on experience in carpentry, containment, and general construction, with a deep understanding of the unique requirements, safety standards, and sensitivity of working in active healthcare facilities.

The ideal candidate is solution-oriented, calm under pressure, and capable of making informed decisions on-site while maintaining compliance with healthcare regulations.

Key Responsibilities

• Respond promptly to service calls at hospitals and healthcare facilities
• Assess site conditions and troubleshoot issues in real time to determine necessary repairs or corrective actions
• Perform hands-on construction and repair work, including carpentry and finishes.
• Install, modify, and maintain temporary and permanent containment systems (ICRA barriers, dust control, negative air, etc.)
• Ensure all work complies with healthcare construction standards, infection control protocols, and safety requirements
• Communicate clearly with hospital staff, project managers, and internal teams regarding scope, schedule, and findings
• Document work performed, materials used, and any follow-up recommendations
• Maintain a clean, safe, and organized work area at all times
• Identify potential risks or additional repair needs and escalate appropriately
• Represent the company professionally while working in sensitive, patient-care environments

Required Skills & Qualifications

• Strong background in carpentry and general commercial construction
• Experience with containment systems and infection control practices in healthcare settings
• Ability to troubleshoot construction issues independently and make sound decisions on-site
• Knowledge of healthcare construction requirements, including working in occupied spaces
• Excellent problem-solving and communication skills
• Ability to work independently and manage time effectively
• Comfortable working in active hospital environments with minimal disruption to operations
• Valid driver's license and ability to travel to job sites as needed

Preferred Qualifications

• Prior experience working in hospitals, clinics, or other healthcare facilities
• Familiarity with Safety protocols
• OSHA 10 or OSHA 30 certification
• Experience responding to emergency or after-hours service calls

Physical Requirements

• Ability to lift, carry, and maneuver construction materials and tools
• Ability to stand, kneel, bend, and work in confined spaces for extended periods
• Ability to work in active construction and healthcare environments

Job Type: Full Time

Schedule:

8-hour shift Monday to Friday with potential weekly and weekend overtime

Work location:

Multiple locations throughout New Hampshire/MA, Rhode Island, with home office being West Bridgewater, MA

Benefits:

• 401 (K) plan with employer matching contributions
• Dental Insurance
• Health Insurance
• Vision Insurance
• Life Insurance
• Paid Time Off
• Phone allowance

About Gen Serv

Gen Serv has the energy of a new company and the capabilities of an experienced one. We have a staff of skilled tradesmen, licensed professionals, and a qualified management team that enables us to supply a variety of services to our clients.

Gen Serv operates with a growth mindset for our company and our employees. We believe that by empowering our staff members to take initiative on projects, fine tune their skills, and work in a positive team environment, we are setting our employees and the company up for future success.

Gen Serv is consistently investing in new people that are seeking to master their craft, uphold the highest standards and grow our company to the benefit of all.

Gen Serv is an equal opportunity employer and does not make hiring decisions based on age, race, gender, religion, disability or any other characteristic protected by applicable law.