Window Treatment Installer

Location: Boxborough

Job Description
We are seeking a detail-oriented and customer-focused Window Treatment Installer and Service Technician to join our growing team. This role involves installing a variety of custom window treatments-such as blinds, shades, shutters, draperies, and motorized systems-in both residential and commercial environments, as well as maintaining an in-house and mobile service center for blind and shade repairs. You will play a critical role in delivering a high-end, seamless experience for our clients from measurement to final walkthrough.

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Window Treatment Installer Responsibilities

• Project a professional appearance always.
• Address client concerns or complaints in a professional manner.
• Communicate project status and any issues with installation or repairs to the Window Treatment Department Manager in a timely manner.
• Collaborate closely with Design Consultants and other teams via text, photographs, and email about project details.
• Maintain an organized schedule and arrive punctually at all appointments.
• Submit completed job documentation before the end of each workday.
• Maintain the service department workroom and the mobile service van in a well-organized and clean manner.
• Track and label incoming freight; keep the receiving area in the warehouse orderly.
• Use a variety of electronic devices to manage electronic files for installation, ordering, and communications. Files include measuring and service forms, and photographic and video documentation of windows and final installations.
• Participate in team meetings, training, and company events.
• Engage in ongoing learning of new industry products and technology.
• Interpret work orders, conduct precise on-site measurements, verify product specifications, carry out installations, and troubleshoot any issues to ensure the successful first-time installation of window coverings (e.g., shades, blinds, shutters, drapery).
• Install and program motorized systems, including solar-charged products.
• Demonstrate product functionality and proper use post-installation
• Maintain a clean and safe job site.
• All other duties as assigned.

Qualifications

• Must be at least 18 years of age.
• Must possess a valid driver's license and an acceptable driving record from the RMV.
• Must be comfortable driving a cargo van or a box truck.
• Fundamental computer skills.
• Strong organizational skills.
• Excellent written and verbal communication skills.
• Must understand the urgency and importance of following up.
• Knowledge of window treatment measuring, installing and repair strongly preferred.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to stand, walk; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; and talk or hear. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl.
• The employee must be able to lift 50-75lbs as needed throughout the day.