Service Maintenance Tech II

Job Description / Duties

• Diagnose and perform repairs for appliances, carpentry, hardware accessories, masonry, painting, as well as basic electrical, plumbing, and HVAC.
• Respond and complete all service requests and on‑call emergencies in a timely and professional manner, as directed by the Community Manager or Service Manager.
• Complete or monitor vendor preventive maintenance task completion for building systems, equipment and components.
• Prepare and perform repairs to vacant apartments to be ready for new resident move‑ins.
• Maintain grounds and common spaces through cleaning, trash management, landscaping, and snow removal.
• Prepare and make repairs for REAC/HQS inspections and audits.
• Maintain Maintenance shop and inventory to company standards and work with a safety mindset including wearing appropriate PPE.
• Be available for weekend work, on‑call rotation and emergency service call duties.
• Assist the Maintenance Supervisor with providing technical guidance to Maintenance Tech I.

• 3 years of experience.
• Ability to read, write, understand and communicate in English; bilingual skills a plus.
• Basic skills with computer and handheld devices.
• Knowledge of Federal Fair Housing Laws & Guidelines a plus.
• Knowledge of all hand and power tools, cleaning supplies, and Personal Protection Equipment (PPE).
• Valid Driver's License and reliable transportation.
• Strong attention to detail, organizational, time‑management and problem‑solving skills.
• Superior customer service skills including the ability to manage difficult customers and/or situations.