Intake-Certifier Specialist

Description

Self Help Inc. is currently looking for an Intake/Certifier Specialist to join our team.

Self Help, Inc. is a nonprofit Community Action Agency (CAA) created to help families and individuals stabilize and secure their lives through education, strategic assistance, and building opportunities in their communities. We provide a range of services for families and households across southeastern Massachusetts.

The Self-Help Intake Certifier plays a crucial role in connecting individuals seeking self‑help fuel assistant services with appropriate resources and support. This position is responsible for conducting initial assessments, determining eligibility for the fuel program, providing information and completing necessary documentation with empathy and accuracy. The Intake Certifier serves as a vital first point of contact, establishing a welcoming and supportive environment for individuals navigating self‑help fuel program options.

• Conduct comprehensive intake assessments with individuals seeking self‑help fuel program services, gathering information about their needs, challenges, and goals
• Explain the fuel programs services offered by the organization
• Determine a needs assessment for the household in regard to home energy needs
• Work to reduce energy burden by providing counseling
• Provide information on other available resources in the community
• Assist individuals in completing necessary intake forms and other required documentation accurately and efficiently
• Communicate effectively and professionally with clients, staff, and external partners
• Demonstrate empathy, active listening skills, and a non‑judgmental approach when interacting with individuals in distress or seeking support
• Adhere to ethical guidelines and maintain client confidentiality at all times
• Contribute to a positive and supportive environment for both clients and colleagues
• Knowledge of self‑help principles and community resources is desirable

• Must pass a criminal background check and other required clearances
• Valid driver’s license and reliable transportation is required

• Typical schedule will be Monday‑Friday with occasional weekend work (8:00 AM‑4:00 PM)
• Seasonal position with a summer layoff. Employees may collect unemployment benefits during the summer months

• Ability to sit or stand for extended periods
• Bilingual skills welcomed
• Strong communication, interpersonal, and active listening skills
• Microsoft Office Suite skills required

• High School Diploma or Equivalent required
• Associates or Bachelor’s degree in a related field such as Human Services preferred but not required
• Two (2) years of experience in intake, assessment, referral, or a related Human Service field

• Medical
• Dental
• Vision
• LTD
• FSA
• 403B
• Vacation Time
• Optional Time
• Sick Time
• Holidays
• Disability Benefits Life Insurance
• Direct Deposit

Self Help, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

This job description is not intended, and should not be construed to be, an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended, however, to be an accurate reflection of those principal job elements essential for making decisions related to job performance, employee development and compensation. As such, the incumbent may perform other duties and responsibilities as required.

Its contents imply no contractual obligation and may be changed by the agency at any time.

$18–$20