Sr Resident Services Coordinator

Senior Resident Services Coordinator

Build Stronger Communities. Create Lasting Impact.

Job Location:

Plumley Village - Worcester, MA 01608

Salary Range: $34.00 - $36.00 Hourly

Plumley Village is a 400+ Multifamily apartment community in Worcester, MA.

• Assess resident needs, provide referrals, coordinate services, and follow up on outcomes.
• Support residents with housing stability, benefits, employment, education, food assistance, healthcare, mental health, and aging-in-place resources.
• Advocate for residents and help resolve complex challenges and barriers.
• Develop relationships with nonprofits, agencies, service providers, and community partners.
• Plan and coordinate educational, wellness, and community engagement programs.
• Collaborate with property management, volunteers, and Resident Services staff.
• Provide leadership, mentoring, and support to Resident Services colleagues.
• Maintain accurate documentation while protecting resident confidentiality.

• Bilingual in Spanish required.
• 3–5+ years of experience in resident services, social services, case management, or a related field
• Bachelor's degree in Social Work, Human Services, Community Development, or a related field
• Experience working with individuals and families with diverse and/or complex needs
• Strong knowledge of community resources and social service systems
• Excellent communication, advocacy, organization, and problem-solving skills
• Experience developing programs and community partnerships
• Ability to work independently and collaboratively

Prior mentoring or leadership experience preferred

For more than 50 years, Schochet has built a culture centered on professional growth, collaboration, and long-term employee relationships. You'll join a team of experienced professionals who are passionate about developing and preserving quality housing and strengthening the communities we serve.

We offer a comprehensive benefits package from day one, including:

• Health
• Dental
• 401(k)
• 3 weeks of vacation accrued
• 12 paid holidays
• 5 sick days
• 3 personal days
• Additional employee perks

Pre-employment background screening and drug testing are required.

Schochet is an Equal Opportunity Employer.