Director of Wellness

Job Summary

The Director of Wellness is responsible for the strategic direction, development, and daily operations of a comprehensive wellness and sports program. This individual will oversee all aspects of the full-service salon and spa, dynamic fitness center programming (including indoor group exercise and aqua fitness classes), and the management of racquet/paddle sports and bocce programs. The Director will ensure an exceptional member experience by curating engaging programming, fostering a culture of wellness, and maintaining top-tier service standards across all offerings while maximizing the Club’s profitability and maintaining programs that stay at the leading edge of the spa and fitness industry.

The Director of Wellness will provide leadership, direction, and supervision of staff in the wellness center's daily operations, including, but not limited to, Front Desk operations, technician interactions, vendor relations, and member experiences. Members and guests must feel the program touches them personally and allows them to enjoy our lifestyle programming.

• The wellness team comprises full-time and part-time employees of HOA Management, independent contractors, and vendors.
• Help recruit, select, train, supervise, schedule, and manage a team of wellness professionals, fitness instructors, and sports coordinators.
• Oversee scheduling, budgeting, and resource allocation to ensure efficient operations.
• Establish and uphold high service standards, ensuring consistency and excellence across all wellness and sports offerings.
• Develop and monitor training and education opportunities for subordinates and encourage self‑improvement.
• Handles discipline and termination of subordinates under the HR Department and the company policy.

• Ensure that the Wellness Center operates according to all applicable local, state, and federal laws, including ensuring that all required professional licenses and liability insurance are active and on file.
• Plan, develop, and implement policies, procedures, and training programs within the facility.
• Assist in the development of the budget for the Wellness Center and create strategies to adhere to the annual budget.
• Attends weekly Department Head meetings and conveys all relevant information to staff and vendors as needed.
• Be visibly present in the Wellness Center during peak periods of the day.
• Ensure members are being well‑served when selecting and purchasing wellness merchandise.
• Ensure complete coverage of the wellness staff by managing and approving vacation and travel schedules.
• Create a work environment that promotes positivity, teamwork, performance feedback, recognition, mutual respect, and employee satisfaction, while creating a culture of excellence, enabling staff and vendors to provide superior service to members and guests.
• Provides outstanding service to our members and their guests professionally and courteously.
• Oversees the maintenance of all equipment in the facility.
• Provides strong leadership and a valued work ethic for facility staff, vendors, members, and guests.
• Maintain a close working relationship with other club professionals.

• Implement/ program the Wellness Center's marketing strategy to optimize profit and increase guest traffic.
• Attend and participate in monthly Wellness Program meetings for specific events.
• Implement ongoing promotions to stimulate sales of products and services while maintaining a substantial menu of services to retain and grow our customer base consistently.
• Monitor and evaluate the club's product offerings, including equipment, personnel, and services, recommending additions and/or discontinuations of products and services. In addition, consistently develop and grow retail sales through training, tools, and monitoring.
• Develop and oversee a diverse range of wellness programs, including fitness classes, spa treatments, and holistic health initiatives.
• Manage a robust fitness center schedule, ensuring a balanced mix of indoor group exercise, outdoor lawn activities, and aqua fitness classes.
• Stay…