Mail Services Supervisor & Operations Coordinator

Essential Duties & Responsibilities

Operational Management & Mail Delivery

• Receive, sort, process, and distribute all incoming mail and packages across campus.
• Process outgoing, inter-campus, bulk, and business reply mail in compliance with USPS regulations.
• Serve as primary courier for campus deliveries and pickups, including trips to and from the Post Office.
• Operate the mail delivery van daily, requiring frequent stops and repeated entry and exit throughout the shift.
• Load, unload, and transport mail bins, packages, and equipment.
• Maintain security and accountability of all mail from receipt through final delivery.
• Operate postage meters, shipping systems (e.g., UPS), and computerized mail tracking systems.
• Maintain delivery schedules and ensure timely service across campus.

Supervision & Leadership

• Train, schedule, and supervise full-time, part-time, and student employees.
• Delegate daily assignments and monitor performance to ensure service standards are met.
• Provide coaching and ensure compliance with USPS regulations and institutional policies.
• Maintain strong working relationships with campus departments.
• Supervise operations in the absence of senior leadership.

Customer Service & Campus Support

• Provide front-facing customer service at mailroom service windows and via phone/email.
• Respond to and resolve mail-related inquiries promptly and professionally.
• Support special delivery requests, bulk mailings, and time-sensitive shipments.
• Maintain a professional, service-oriented approach with all campus stakeholders.

Fiscal & Administrative Responsibilities

• Reconcile postage accounts, cash drawers, and stamp inventory.
• Assist with budget tracking, reporting, and chargeback processes.
• Order supplies and maintain inventory levels.
• Ensure compliance with USPS regulations and institutional financial policies.

• Bachelor’s degree or equivalent experience required.
• Experience in mail services, shipping/receiving, logistics, or related operations preferred.
• Supervisory experience preferred.
• Experience with fiscal reconciliation or cash handling is a plus.

Applicants who will enrich the diversity of the campus community are strongly encouraged to apply. Stonehill College is an equal opportunity employer committed to diversity.