Receiving Operative

Receiving Operative

The Receiving Operative ensures a seamless transition for both the company and its customers through the receiving and release of cargo at the terminal. Excellent and professional customer service to all stakeholders is required.

• Receiving and locating of all import and export cargo
• Produce accurate ship lists for all export cargo, in a timely manner.
• Liaise with other departments to ensure the receiving and issue processes are completed in accordance with the SOP’s.
• Releasing of all Import cargo in accordance with the SOP’s.
• Processing Transhipment cargo.
• Answer emails and correspondence with customers in a timely and professional manner.
• Label and locate all export and Transhipment cargo in accordance with the appropriate SOP’s.
• Provide a customer service to promote an efficient interface for the movement of cargo through the Terminal.
• Ensure that accurate interface with the terminal operating system iTOMS is carried out in accordance to receiving SOP’s.
• To carry out all duties in line with company and customer KPI’s
• Support the terminal management in all operational procedures.
• Provide excellent service to customers who deliver cargo to the berth.
• Assist in other areas of Terminal activities within skills level as and when required.
• Assist in other areas of the wider business as reasonably required and within skills level.

• Positive attitude to work
• Full clean UK driving licence
• Excellent data entry skills
• Excellent organisation, time management and prioritisation skills
• Good MS Office skills – i.e., Word, Excel, and Outlook
• Able to provide full, clear, and timely information, both verbally and in writing
• High level of work accuracy and attention to detail
• Excellent communication skills with customers, colleagues, other departments, and company representatives
• Able to be flexible with shift start times and areas of deployment if required
• Meet changing priorities and business needs in a positive and flexible manner
• Good networking and problem solving skills
• Achieving results and meeting targets
• Working under pressure and to strict timelines
• Ability to understand, accept and enjoy cultural differences

We are a global group of people from diverse backgrounds and lifestyles. Wallenius Wilhelmsen is proud to be an equal opportunity employer committed to building a workplace where all contributors feel they can bring their best selves every day, learn from each other, and be appreciated.