Dispatcher Brockton, MA

Job Details:
Level: Experienced
•

Location:

15 JONATHAN DR STE 1 - BROCKTON, MA 02301
• Position Type:
Full Time
• Salary Range: $50,000.00 - $52,000.00 per year
• Travel Percentage:
None
• Job Category:
Transportation.

Bio Trans LLC, a fast‑growing global logistics provider specializing in cold‑chain transportation, technology, and infrastructure for the life sciences industry, is seeking a reliable Full‑Time Dispatcher to act as a communication point for emergency and non‑emergency calls.

Monday, Tuesday, Wednesday: 1:00–9:00pm & Thursday: 11:00am–7:00pm. Friday: 1:00–9:00pm. Hours may exceed 10hours per day.

• Schedule and dispatch drivers and trucks to appropriate locations according to customer requests, specifications, or needs, using direct personal contact, or cell phones and text.
• Contact facilities with any delays as necessary.
• Occasional warehouse duties, including receiving, sorting, and loading shipments. Sometimes local driving in emergency situations will be required.
• Relay work orders, messages, and information to or from operations, managers, and drivers necessary to achieve successful execution.
• Coordinate, schedule, dispatch, and plan customer deliveries effectively to meet delivery schedules.
• Complete all required paper and electronic documents in a timely manner with focus on accuracy.
• Monitor drivers in relation to their remaining hours of service and equipment availability to ensure they are traveling and on time.
• Monitor drivers in relation to remaining hours of service, productivity and KPI compliance; monitor equipment with the Fleet department to ensure vehicles are moving and on time.
• Periodically surveil routes and recommend necessary changes to ensure sustainable quality delivery operations.
• Diffuse situations rather than elevate crises.
• Provide immediate and professional customer service to both customers and drivers.

• Previous background in the trucking industry, with driver experience preferred.
• Must have some DOT knowledge (HOS).
• Minimum of 6 months experience as a Transportation, Logistics, or Trucking Dispatcher, or 2 years’ experience in a related dispatch field.
• Familiarity with vehicle maintenance, repair, and record‑keeping.
• Exceptional computer skills including, but not limited to, experience with Geotab/Samsara or equivalent GPS vehicle tracking software, Microsoft Word, Excel, Outlook, data entry, internet resourcing & Google Maps and GPS data.
• Ability to multitask and pay attention to detail.
• Reliable, on‑time, courteous, friendly, and professional behavior.

• Sitting and standing for long periods.
• Bending, stooping, twisting, and light to moderate lifting (up to 50lbs).
• Manual dexterity for data entry.

• 401(k)
• 401(k) matching
• Employee assistance program
• Health insurance
• Health savings account
• Paid time off