Scheduling Coordinator

Scheduling Coordinator

We are seeking an experienced Scheduling Coordinator to help manage client services, caregiver scheduling, and daily office operations for a private-pay focused home care agency. This role is ideal for a highly organized professional who enjoys working with families and caregivers while ensuring exceptional client service and smooth agency operations.

Key Responsibilities

• Coordinate caregiver schedules and respond to last-minute changes
• Serve as a primary contact for clients, families, and caregivers
• Field incoming phone calls and inquiries
• Manage client onboarding, documentation, and service setup
• Manage visit verification & payroll processing
• Support daily office operations and administrative functions
• Ensure compliance with company policies, care standards, and DOH requirements
• Paid on-call rotation for after-hours/weekends

Qualifications

• Home care experience in care coordination
• Highly organized with excellent communication skills and responsiveness
• Ability to multitask in a fast-paced environment
• Proficiency with Alaya Care, HHAeXchange, or similar EHR scheduling platforms
• Bilingual (English/Spanish or English/Creole) is a plus

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.