Universal Banker Supervisor- Massapequa

Massapequa, NY | Salary Range: $27.48/hr – $41.21/hr | Hiring immediately.

$2,000 new hire sign‑on bonus payable after completing 6 months of employment. Other compensation includes excellent starting salary plus incentives.

• $2,000 sign‑on bonus after completing 6 months of employment
• Excellent starting salary plus incentives
• Comprehensive employee benefits package, including medical, dental, vision, pre‑tax transit, health and life and disability insurance
• Paid vacation time, sick time and 11 company paid holidays
• 401(k) with up to 4% match
• Up to $5,250 tuition reimbursement

The Universal Banker (UB) Supervisor acts as a full‑service, single point of contact for Apple Bank clientele by providing prompt, courteous, and efficient service to new and existing customers through the processing of monetary and account‑related transactions. The UB Supervisor is a “jack of all trades” who operates in the capacity of Supervisor, Customer Service Representative, and Teller, delivering quality customer service at an enhanced level.

The role also supports branch sales and service efforts by acquiring new clients, offering suitable products/services, and performing branch‑related functions and account maintenance transactions.

• Provide exceptional customer service by engaging clients in a friendly and professional manner and resolving service‑related issues timely and efficiently.
• Conduct business ethically, thoroughly communicating to current and prospective clients the facts/features of the various products, accounts, and services that Apple Bank has to offer.
• Oversee assigned branch in a leadership capacity in the absence of branch management.
• Approve or override financial transactions, utilizing due diligence and sound judgement to minimize risk and potential loss.
• Assist with the training and mentoring of newly hired Tellers, Customer Service Representatives, and Universal Bankers and ensure staff adheres to customer service standards, including CIP and BSA requirements.
• Provide customer‑facing staff with guidance in handling difficult or complex problems.
• Assist with the resolution of issues and ensure a mutually favorable outcome to the bank and our customers; eliminate issues to appropriate business partners when needed.
• Open, close, and oversee the banking office under established guidelines when required.
• Recognize opportunities to acquire new or additional banking relationships by engaging customers and prospects, understanding their needs, offering suitable products and services, and making appropriate referrals to licensed representatives of ABS Associates of NY, Inc.
• Assist in the opening and closing of vault, safe, and ATM machine and keep the customer area orderly and properly supplied.
• Communicate all disclosures, rules and regulations covering transactions, as well as FDIC protection, to customers upon the opening of new accounts.
• Ensure accurate new account record‑keeping practices and perform timely follow‑up as needed.
• Adhere to regulatory, compliance, security, and audit policies/procedures, as well as the bank’s code of conduct and operational controls to ensure the safety and security of clients and bank assets.
• Perform additional duties as requested.

• High School Diploma or GED required.
• At least 3 years of retail banking experience in the combined experience of Teller/Customer Service Representative.
• 1–2 years of bank supervisory experience in either the teller unit or platform required; fully cross‑trained preferred.
• General understanding of banking operations (Risk, Compliance, Fraud, Loss, etc.) preferred.
• Prior experience fostering and developing strong customer relationships.
• Ability to develop and maintain a detailed knowledge of banking products and services.
• Willingness to be cross‑trained in other branch functions.
• Excellent problem‑solving skills with the ability to provide solutions to customer issues.
• Confident, professional, and positive demeanor toward customers.
• Excellent interpersonal and communication skills (verbal + written); excellent phone skills.
• Strong organizational skills and…