Store Team Leader

Job Details

Job Location:

0092 - Massapequa, NY - MASSAPEQUA PARK, NY 11762

Position Type:
Full Time

Salary Range: $70,000.00 - $80,000.00

TPS Group Holdings, a family of brands including The Paper Store, Uncharted, and Gifts & More, is all about transforming daily routines into joyful escapes that inspire and surprise. Our mission is to connect with every customer through carefully chosen products, immersive shopping experiences, and service that goes the extra mile—creating spaces that spark joy with every visit.

The Store Team Leader is responsible for providing customers with a unique shopping experience by utilizing the G.U.E.S.T. service approach. The Store Team Leader responsibilities also include building and inspiring high-performing teams who achieve sales goals, managing payroll, training staff in all areas of the store, executing and maintaining visual presentation standards, maintaining operational efficiencies, and holding the team accountable for upholding The Paper Store mission statement, standards, and policies.

The Store Team Leader reports directly to the District Manager.

• Act as a TPS Champion by modeling the G.U.E.S.T. service approach, and consistently delivering World Class Service
  Greet and welcome every customer warmly and with enthusiasm
  Understand customer needs by asking open-ended questions
  Explain product features and benefits in relation to the customers’ needs by providing in-depth product knowledge
  Suggest additional items to build onto sales by utilizing effective selling techniques
  Thank the customer sincerely and invite them to return and shop with us again
• Be a TPS Brand Ambassador
  Build customer loyalty by being friendly, attentive, and respectful of customers
  Inspire and motivate the team daily by delivering positive feedback and utilizing TPS recognition programs
  Create a positive work environment by modeling ethical behavior, fostering open communication and maintaining confidential information as required
  After comprehensive training, performing ear piercings and providing a safe, sanitary experience in accordance with state, federal and CDC guidelines. (select locations)
  Demonstrate the ability to make decisions with sound judgement, in the best interest of the TPS customer, store team and business
  Demonstrate a commitment to training and development utilizing all training resources available
  Execute strategies to drive sales and customer loyalty through:
  Effective Sales and Service Leader behaviors, The Hallmark Crown Rewards Program, TPS Customer Capture, and Store Events
  Demonstrate ability to cross train Associates, Key holders, and Department Managers in all areas of the store to build bench strength and a succession plan for leadership in all departments
• Continually train and coach associates in all areas of the business including visual/merchandising tasks and standards, operational tasks, compliance to company policies and GUEST service behaviors
  Utilize company performance management tools to develop team members (evaluations, performance documentation, feedback, and motivation)
  Build positive working relationships with District Manager, peers, merchandisers and corporate partners
  Resolve conflicts, problem solve and facilitate complex conversations with honesty and respect
  Effectively manage supply, and payroll budgets on a weekly/monthly basis
  Perform management functions as expected. This includes but is not limited to: opening and closing of the store, management functions on point of sale, managing the sales floor, coordinating break schedule, etc.
  Complete all other related tasks/direction as assigned by the District Manager within assigned time frame
  Achieve hiring goals, maintain a staff that meets the needs of the business, and retain top talent
  Fill open positions within 30 days by actively networking and recruiting
  Ensure compliance to all company Policies, Procedures and expectations

• Previous experience in specialty retail management is preferred
• College degree preferred
• Ability to adapt to and lead change
• Ability to work a flexible schedule to include nights, weekends, and holidays; must be able to work a…