Service Advisor Job Massillon area,Ohio USA,Customer Service/HelpDesk

Large dealership in the Massillon area is looking for a Service Advisor. Customer service, data entry, writing estimates, and working as a team with the technicians and other advisors will be primary the responsibilities. Prior experience is preferred but willing to train the right candidate.

As a Service Advisor you will:

Greet customers in a timely and friendly manner
Obtain accurate information regarding the customers vehicle, documenting any and all concerns to the repair order
Advise customers on the maintenance intervals according manufactures specifications
Provide customers with a complete and accurate estimate for labor and parts
Provide customers with a detailed breakdown of all charges for the services performed to their vehicle
Obtain prior authorization from the customer or warranty company of repairs that need to be completed
Handle telephone inquiries regarding customer concerns, appointments, and follow up with customers on work in progress
Verify manufacturer and extended warranty coverage

Job Type: Full-time

Experience:

Customer Service: 2 years (Preferred)
DMS experience (preferred)

Benefits:

401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Retirement plan
Vision insurance
We offer competitive wages and embrace a "promote within" philosophy

Qualifications:

Clean driving record
Time management skills
Commitment to 100% customer satisfaction
Have basic computer skills to include typing and Microsoft Excel
Be organized, professional and courteous

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