Manager- Information Services; IT

Position Summary

The Information Services Manager is responsible for planning and directing business systems and data processing activities for the Mill, which includes updating and maintaining existing computer systems, analyzing, and resolving system problems in an expedient (timely) manner, and writing and debugging new programs upon approval.

As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in helping our customers — large and small — package, transport and display products of all kinds. PCA is the third largest manufacturer of container board and corrugated packaging in United States. We are a leader in helping our customer package, transport, and display a wide variety of products.

We have approximately 15,000 team members in more than 100 locations in the United States that strive to meet the local needs of our customers. PCA embodies a culture of continuous improvement and, as such, is dedicated to delivering a high quality and sustainable product via innovative energy management and responsible design. Our mission is to serve the needs of our customers, today and tomorrow, with products and services that exceed expectations for performance and environmental responsibility.

The Manager – Information Services is expected to ensure that all administrative aspects of product scheduling for orders that are placed at their assigned facility are fulfilled in an efficient and timely manner.

• Provides efficient and secure computer systems and services to meet organizational needs
• Manages and measures efficiency and performance of IT personnel, equipment and system applications
• Reviews and evaluates feasibility of requests for system changes, directs changes to system and participates in the maintenance of these systems
• Maintains a general knowledge of all hardware, associated equipment and software in the computer centers
• Monitors computer hardware for the purpose of determining needed maintenance requirements and makes arrangements for the call-in of outside hardware service personnel
• Manages and monitors the live and backup IBM iSeries business servers
• Manages and monitors the Trident and SMARTS software systems (Maintenance, Business, Wood Management and Roll Tracking)
• Ensures adequate system security and sufficient backup policies exist through periodic review and testing
• Develop, maintain and test site ITS disaster recovery plan and backup/restore data operations
• Maintains understanding of IT related SOX policies and ensures adherence
• Participates in financial and ITS related audits for data collection, reporting and remediation, when applicable.
• Know and follow policies and procedures of the company, share information that would benefit other members of the team and find ways to improve the delivery of service to our customers.
• Strive to continually strengthen PCA’s business philosophy of meeting needs and exceeding expectation for customers specifically supporting PCA’s Commitment to Service which involves doing what’s right for our customers, focusing on strategies that add value and support growth, and keeping the promises that we make.

The incumbent manages all activities related to computerized systems, applications and technologies for the Mill. Provide support for all day-to-day activities at the Mill and report to corporate when needed. The Manager – Information Systems is also responsible for training development and helping provide training material to employees when systems are added or modified. Continually evaluate computer hardware, software, and systems.

Recommends upgrades based on technology changes, mill needs and long-range corporate plans.

• Bachelor’s Degree in Information Systems or related curriculum.
• A minimum of five years practical experience in data processing with experience in supervision, programming, and system management.
• Understanding of virtual environments, storage area networks and
• Good working knowledge of operating systems and the ability to solve on-the-spot problems.
• Exhibit skills to effectively communicate with management and fellow employees; proficiency with the Microsoft Office suite; database management (SQL and MSSQL server); operations/management of IBM iSeries hardware and software is a plus.