ERP Business Analyst

Overview

Shearer's Foods, founded in 1974 and headquartered in Massillon, OH, is a leading manufacturer of salty snacks, cookies, and crackers. Specializing in private label and co‑manufacturing, Shearer's is the largest supplier of private brand salty snacks and second‑largest supplier of private brand cookies and crackers.

With a strong focus on innovation, service, quality, and sustainability, Shearer's has been awarded the food industry's highest award for environmental sustainability, as well as multiple Supplier of the Year awards.

Operating 16 locations across North America and employing more than 5000 team members, Shearer's is driven by its core values of People, Grow, Impact and Win. The company mission is to deliver exceptional products and services that make snacking a time to celebrate for our customers, colleagues, and community.

At Shearer's Foods, we believe in a skills‑first approach to recruitment and employment. This means focusing on what you can do and how you can grow, rather than traditional metrics alone. We are committed to adhering to anti‑exclusion practices, removing barriers to access, and enhancing opportunities for all individuals based on merit and potential. Your skills, experience, and perspective are valuable—and we want to empower you to make your mark here with us.

ERP Business Analyst – Massillon, OH (Hybrid Schedule)

We are seeking an ERP Business Analyst responsible for the technical configuration, integration support, and operational health of the Microsoft Dynamics 365 F&SC platform and its connected systems. This role centers on the data and integration layer that moves information between D365 and surrounding applications such as the Boomi integration platform, warehouse management, AP automation, and reporting. Key activities include hands‑on system configuration, building and monitoring integrations and interfaces, managing data entities and import/export jobs, troubleshooting failed transactions and data discrepancies, and providing direct technical support.

Working closely with end‑users and technical teams is essential for resolving integration issues and implementing technical optimizations across the D365 ecosystem.

In this role, the ERP Business Analyst will develop both broad system knowledge and specialized understanding of D365 configurations and data structures within key functional areas (Finance, Master Data Management, Supply Chain, Commercial). The ERP Business Analyst will report to and collaborate with the ERP Business Supervisor.

Your seat at the table:

• Monitor the health and performance of the Dynamics 365 F&SC platform and its integrations daily, including warehouse, transportation, and middleware (e.g., Boomi) interfaces, and scheduled batch jobs.
• Investigate, troubleshoot, and resolve failed transactions, interface errors, and data integrity issues across D365 and connected systems (warehouse management, AP automation, EDI, and reporting).
• Build, configure, and maintain data integrations using D365 data entities, OData, recurring import/export jobs, and middleware mappings, ensuring accurate and timely data flow between systems.
• Develop and tune data import/export packages validating data accuracy and completeness end to end.
• Configure and modify D365 settings, parameters, number sequences, and workflows based on evolving business needs and approved change requests.
• Write and optimize SQL queries to analyze data, validate integrations, and diagnose discrepancies between source and target systems.
• Collaborate with business users and external trading partners to facilitate User Acceptance Testing (UAT) for integration changes, system patches, and upgrades.
• Assist in maintaining D365 security configurations, including user roles, permissions, and segregation‑of‑duties controls, under the guidance of the ERP Business Architect.
• Develop and maintain technical documentation for system configurations, integration designs, interface specifications, and troubleshooting runbooks.

What you bring to the table:

• Bachelor's degree in Information Systems, Computer Science, Business Administration, or a related field.
• 2-5 years…