Predictive Maintenance - Field Service Technician

Job Title: Predictive Maintenance Technician

Status: Non-Exempt

Reports To: General Manager

Location: Massillon, OH

Primary Responsibility:

The Predictive Maintenance Technician is responsible for performing field service work both in-house and at customer sites in compliance with quality procedures, customer specifications, and work orders. This role requires hands‑on experience in industrial environments and expertise in predictive maintenance practices.

The technician will specialize in the collection and analysis of data from various diagnostic tools, including vibration analysis, thermography, and lubrication analysis, to assess the condition and performance of equipment.

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• Field Testing & Analysis – Perform predictive maintenance tests, including vibration collection and analysis, thermography, and lubrication analysis, to assess equipment health.
• Mechanical & Electrical Maintenance – Conduct mechanical maintenance on AC/DC motors, including repairs and replacements; perform electrical troubleshooting and repairs on AC/DC motors and control systems.
• Mechanical Repair – Execute mechanical repairs on turbines, gearboxes, pumps, and other industrial machinery.
• Knowledge Application – Apply your knowledge of electrical and mechanical applications to diagnose issues, perform repairs, and ensure equipment is functioning at optimal levels.
• Travel & Customer Site Work – Travel to customer sites as required, providing field service support and resolving issues efficiently.
• Training & Mentorship – Train in additional areas under the guidance of a Manager or Supervisor; provide support and mentorship to new shop‑service technicians who are unfamiliar with the work processes.
• Safety & Quality Compliance – Ensure all work is performed according to required procedures, work instructions, and safety protocols; advocate for safety and environmental practices within the team and customer sites.
• Customer Service & Documentation – Maintain professionalism in customer interactions; document and report customer complaints to the quality department and address them promptly to ensure resolution.
• Continuous Improvement – Contribute to ongoing process improvements by providing suggestions for procedural enhancements or operational efficiencies.
• Special Projects – Support special projects as assigned by the Operations Manager, which may evolve into primary responsibilities.

• Efficient production, with minimal rework and warranty costs.
• Meeting or exceeding customer demand and delivery expectations.
• High levels of customer satisfaction and successful issue resolution.

• Experience – At least two years of experience in repairing and servicing electrical and mechanical apparatus. Must be knowledgeable in at least two of the following areas: vibration analysis, thermography, lubrication analysis, and mechanical/electrical maintenance.
• Technical Skills – Strong understanding of electrical and mechanical applications, along with hands‑on experience in motor maintenance, control troubleshooting, and mechanical repairs (e.g., turbines, gearboxes, pumps).
• Additional Skills – Experience with computer applications and diagnostic tools; must be able to work overtime and weekends as required to meet customer and company demands.
• Team‑Oriented – Ability to work well within a team environment, collaborating with colleagues from various departments to complete projects effectively.
• Professionalism – A strong professional attitude when dealing with customers, vendors, and service providers, ensuring that all interactions represent the company positively.

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US-OH-Massillon

IES Infrastructure offers competitive salaries. But, if you make your employment decision based on salary only, you’re overlooking other significant factors – work environment and employee benefits. We offer a friendly, team‑work environment with opportunities for continuous development and career advancement. We also offer a comprehensive benefits package that provides real protection for you and your family.

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